What are the responsibilities and job description for the Customer Service Representative position at Cherokee Nation?
Job Summary:
EXPERIENCE REQUIREMENT
CERTIFICATES, LICENSES, REGISTRATIONS
COMPUTER SKILLS
OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
WORK ENVIRONMENT
Provides customer service to clients. Completes applications for services. Provides information, documents reports, maintains files and performs other duties.
Job Duties:
Provides intake and completes applications and/or registration for determination of eligible services. Determines level of service. Secures and reviews backup documentation. Computes income and determine hours of care for which client is eligible, issues proper documents to clients for eligibility continuations. Submits paperwork for application processing. Responds to clients and vendor inquiries. Provides follow-up on clients who have received internal and external referral to determine that clients were able to access needed service. Determines client satisfaction, verifies information contained in the client application, or request further information. Provides follow-up on documentation submitted to supervisor on customer complaints. Provides follow-up with appropriate program managers & directors on referrals or concerns received from administration and Tribal Council. Maintains logs, registers, and data necessary for program use. Develops and maintains necessary reports for supervisor. Represents program at meeting, community events, with client and public. Other duties may be assigned.
Qualifications:
EDUCATIONAL REQUIREMENT
High school diploma or general education degree (GED).
EXPERIENCE REQUIREMENT
At least three (3) years experience in a related field is required.
CERTIFICATES, LICENSES, REGISTRATIONS
A valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating may be required by the department.
COMPUTER SKILLS
An individual should have knowledge of Database software and Word Processing software.
OTHER SKILLS AND ABILITIES
Ability to work with the public.
OTHER QUALIFICATIONS
Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, or the GSA’s List of Excluded Providers, or listed on the OIG’s List of Excluded Individuals/Entities (LEIE).
PHYSICAL DEMANDS
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.
WORK ENVIRONMENT
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
