Employment Specialist, Floater (Bilingual)

The Floater Employment Specialist (FES) is key to client success. The Floater Employment Specialist works across sites providing case management, administrative and job readiness support. The FES will work 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. The successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work. This position will report in person to the Pacoima and Santa Monica offices, depending on need, and support the Anaheim team virtually.

Provide Client Support, Guidance and Case Management

• Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their job search.
• Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, provide referrals to educational, training, Chrysalis social enterprises, and other social services.
• Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
• Support sites with new client intakes and orientation.
• Facilitate Job Preparation classes as needed.
• Assist clients in the computer lab with troubleshooting email access, navigation of job search pages, and provide guidance on job search activities.
• Attend and participate in team meetings.

Monitor Client Progress and Program Outcomes

• Maintain accurate client/program data to manage caseload and generate reports as needed.
• Document each service, outcomes, and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into Salesforce database system.
• Analyze and report monthly data as required to maintain accurate client and program-based statistics.

General Duties

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Collaborate with all staff in supporting office operations.
• Other duties as assigned.

• Passion for Chrysalis’s mission.
• Bilingual (English and Spanish) required.
• 1 year of relevant experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills, including effective time management and the ability to work and make decisions independently.
• Ability to multi-task and prioritize appropriately yet maintain flexibility.
• Ability to work in a fast-paced, professional environment.
• Self-starter with “can do” attitude and initiative.
• Ability to interact with clients, colleagues, partners, and others with diplomacy and tact.
• Sensitive to various cultures and lifestyles.
• Maintain confidential information and exercise discretion.
• Computer literacy required. Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed. Database management experience preferred.
• Reliable transportation

Fair Chance Hiring Statement

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.