Director - Risk Control

Introduction

At Church Mutual, our customers are at the heart of everything we do. For more than 127 years, we’ve made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world — when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

What you’ll be doing:

Lead the delivery of Risk Control services to improve underwriting results through risk improvement and underwriting risk assessment. Oversee and develop a team of Risk Control professionals. Manager relationships with business partners and ensure the effective deployment of technical resources to support the company's objectives. Coach, train, and retain top talent while also monitoring performance and quality assurance processes. Provides strategic leadership and direction for bringing risk control projects to a successful conclusion and evaluating opportunities for improved efficiency and effectiveness. Accountable for building a high-performance team, continuous process improvement, workforce management, impact, and outcomes. Collaborate with various stakeholders to enhance the profitability and retention of the business.

**This is a HYBRID position that requires 2 days per week IN the office and can be based in one of the below locations:

• Milwaukee, WI
• Madison, WI
• Merrill, WI (preferred location)

Please list your preferred work location as one of the three from the list above when applying.**

On any given day, you’ll:

• Lead the delivery of Risk Control Services through oversight of Risk Control field staff to ensure effective implementation of risk control strategies and initiatives.• Provide strategic direction on the ordering of Risk Control services.• Ensure alignment between staff technical/consultative skills and service strategy needs as well as internal quality standards. Ensures staffing level and technical skills are appropriate to meet company objectives.• Analyse loss data and trends to develop targeted risk control strategies.• Provide leadership in the selection, management and performance of third-party vendors providing inspection services.• Provide direction and leadership to assigned projects to achieve project goals and objectives on time and on budget. • Examine and implement opportunities to improve the efficiency and effectiveness of the field staff, including technological improvements.• Assist in the strategic development of the Risk Control Department through analysing strengths, weaknesses, opportunities, and threats.• Provide technical loss control knowledge in the development of safety resources and materials, consulting on internal and external customer concerns, as well as specialist customer issues.• Supervisor/manager responsibilities may include all of the following:

          o Staffing needs - to include interviewing and onboarding for new employees.          o Training and development, as well as coaching and motivation for staff. Develop and monitor individual development            plans for team members.          o Performance management, goal setting, employee engagement, and salary administration.          o Workforce management to include unit equipment, software, and space needs; approving time off and overtime                  usage; and budget recommendations.• Develop and manage the quality assurance process for Risk Control field staff.• Manage quality through co-surveys and survey/file reviews.• Maintain timely and relevant communications with the AVP and business partner leadership.• Implement local strategies to maintain optimal relationships with brokers and agencies.• Participate in actively acquiring and retaining profitable business.• Coordinate training for local staff in line with regional initiatives and market changes.• Participate in regional and local office business meetings as appropriate.• Collaborate with business partners to leverage Risk Control programs and resources.• Enhance technical safety knowledge and leadership skills through seminars, readings, and active membership in applicable associations.• Conduct risk control assessments or marketing presentations at client locations as needed.• Foster a culture of safety and risk awareness within the organization and among customers.• Travel will be necessary for such things as company or policyholder meetings, interviewing applicants, and shadowing field staff.

Here’s what we expect

**This is a HYBRID position that requires 2 days per week IN the office and can be based in one of the below locations:

• Milwaukee, WI
• Madison, WI
• Merrill, WI (preferred location)

Please list your preferred work location as one of the three from the list above when applying.**

• Bachelor’s degree in a related field required.• Minimum of 10 years’ experience in Risk Control or a combination of Risk Control, Underwriting, and Claims, with demonstrated advanced knowledge of risk control principles within the property/casualty industry.• 5 years of management experience preferred, with demonstrated success in leading both remote and on-site employees.• Evidence of continuing education in the insurance industry is desired with designations such as ARM, CPCU, CSP preferred.• Location in proximity to a Church Mutual office preferred – Merrill, WI; Milwaukee, WI, or Madison, WI.• Leadership skills to include an ability to mentor, coach, and manage.• Demonstrated people relationship building skills, including strong listening skills.• Ability to think strategically and develop projects/processes to meet corporate and department goals. • Ability to effectively communicate, including technical knowledge in both written and verbal formats.• Demonstrate desire and commitment to continually learn, accept new challenges, and strive for personal improvement/growth.• Proven time management and detailed organization skills.• Ability to problem solve to solutions and operationalize decisions timely and within any set budget and monitor.• Ability to travel.• Knowledge of standard software tools and ability to learn new tools.• Ability to think creatively to enhance opportunities for the department and customers.• Knowledge of loss control techniques and ability to research solutions.• Ability to lead in a changing environment.• Extensive interaction with brokers, customers, vendors, Underwriting, and Sales.

WORK ENVIRONMENT:

• Hybrid working environment from a Church Mutual office preferred.• Travel up to 20% may be required.

Minimum Compensation

Maximum Compensation

Salary : $129,200 - $177,700