What are the responsibilities and job description for the Warranty Manager (Part-Time) position at Cincinnati Overstock?
Job Title: Warranty Manager (Part-Time)
Location: West Chester, OH (Initially On-Site with Potential for Remote Work)
Job Type: Part-Time (20 hours per week, with flexible hours)
Company Overview:
We are a customer-focused company looking for a professional and detail-oriented Warranty Manager to join our team. This part-time position offers flexibility in hours and the possibility to work remotely after the initial on-site training and probationary period.
Job Overview: As a Warranty Manager, you will be responsible for managing all aspects of customer warranty claims, from submission to final resolution. This role requires good communication skills, attention to detail, and a collaborative approach to working with both customers and team members. You will serve as our customers' primary point of contact, guiding them through the warranty process, addressing any concerns, and ensuring a smooth resolution.
Candidates with prior experience in warranty management or the furniture industry will be given preference, but we welcome applications from all qualified candidates who are willing to learn.
Key Responsibilities:
- Submit warranty claims to manufacturers and communicate with reps regarding claim resolution.
- Follow up on all open claims to ensure timely progress and receipt of credits or replacement products.
- Communicate with customers, providing regular updates on the status of their warranty claims and addressing any questions or concerns.
- Identify necessary parts and manage the ordering process to ensure timely repairs.
- Assess in-home repair needs and submit work orders to repair technicians.
- Collaborate with co-workers to ensure that all invoices with active warranty claims are accurately processed across all departments.
- Perform other related tasks as assigned.
Qualifications:
- Strong professional communication skills, both verbal and written, with customers and manufacturers.
- High level of organization and attention to detail.
- Ability to work effectively as part of a team.
Benefits:
- Flexible work schedule
- Potential for remote work after the initial on-site period
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Application Question(s):
- This is a part-time position. Are you looking for part-time work?
Education:
- Bachelor's (Preferred)
Experience:
- office: 1 year (Preferred)
Work Location: Hybrid remote in West Chester, OH 45246
Salary : $17