Store Manager: CB31

Store/Kiosk Manager

Job Description


GENERAL RESPONSIBILITIES

Responsible for the daily planning, management and leadership role of a City Brew Retail Store/Kiosk, to include exceptional product quality, guest service, inventory control, cost management, and other various duties assigned by the Territory Manager and the Corporate Office.

Reports directly to the Territory Manager, and as determined appropriate, the Corporate Office.

ESSENTIAL TASKS

**These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.**

• Manage and maintain a qualified team using proper personnel procedures for hiring, training, scheduling and management of all employees to comply with the budgeted payroll plan and City Brew standards.

• Demonstrate and oversee the delivery of excellent guest service and product quality.

• Manage and maintain the annual operating budgets.

• Ensure strict control of cash generated by the Store/Kiosk, including audits of all cash sources on a regular basis.

• Maintain exceptional standards and cleanliness of all buildings, parking areas, and landscaping associated with the Store/Kiosk.

• Maintain internal inventory systems properly balancing desired inventory levels with a fully stocked retail Store/Kiosk and a minimum number of shortages.

• Execute and support all marketing initiatives to include the proper placement of POP materials. Routinely make suggestions regarding new marketing applications.

• Monitor the compliance of all City Brew policies, programs, and procedures within the Store/Kiosk.

• Perform all other duties assigned by the Territory Manager and/or Corporate Office, as applicable.

• Assist Territory Manager and Corporate Office in conducting investigations of employees for disciplinary matters, write reports regarding the investigations and make discipline recommendations in consultation with the Territory Manager and Corporate Office.

• Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on general personnel issues in the Store/Kiosk.

• Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on personnel matters and issues, including hiring, discipline, employee evaluations, performance improvement plans, termination, and posttermination processes.

• Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on grievances and/or grievance issues.

• Facilitate providing copies of all personnel/discipline/investigation files to Territory Manager and Corporate Office.

• Assist with providing recommendations, as appropriate, regarding application of Company policy and procedure in the Store/Kiosk.

• Maintain a close working relationship with Territory Managers and Corporate Office, as appropriate.

• Provide any requests for extended leave for Store/Kiosk employees to Corporate Office/Human Resources in a timely manner.

• Provide any requests for Family and Medical Leave Act, and requests for accommodation under the Americans with Disabilities Act, or any similar requests, to Corporate Office/Human Resources in a timely manner.

• Participate in training provided by Management Personnel, whether Territory Managers or the Corporate Office, related to employee management, hiring and retention practices, discipline and performance evaluation, and other related matters.

• Assist with the development and/or implementation of employee recognition programs, as directed by Territory Managers and/or the Corporate Office.

• Perform other assigned tasks or related work as required and as assigned by the Territory Manager and/or the Corporate Office.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent in Employee and Customer Relations skills; proven Management experience; general knowledge of computer and connectivity systems; interest and enjoyment of coffee and coffee-related products; thorough knowledge of the philosophies, principles, and practices of service industry management and operations, and specifically, the Service/Coffee Industry; ability to establish and maintain effective relationships with Territory Managers, the Corporate Office, employees, and the general public; ability to prioritize and work on multiple projects, ability to maintain the confidentiality of proprietary Company information and records; ability to analyze facts and present recommendations effectively in oral and written form; ability to establish, implement and monitor operational and clerical procedures relevant to Store/Kiosk Management.

EDUCATION AND EXPERIENCE

Training and experience suitable for Management position at Store/Kiosk level.

PHYSICAL REQUIREMENTS

Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire scheduled shifts, and lift and carry various Store/Kiosk supplies and equipment.

SPECIAL REQUIREMENTS

Possession of a valid driver’s license.