What are the responsibilities and job description for the DCS - Department of Customer Service/ATL311 Business Systems Analyst position at City of Atlanta, GA?
Position open until 1/16/2024
Salary Range: $70,000 - $82,000 annually
General Description and Classification Standards
The Department of Customer Service (DCS) Business Systems Analyst performs duties related to the implementation, management, maintenance, enhancement, support, and decommissioning of Department of Customer Service (DCS) software systems and applications.
Supervision Received
This is a strategic and analytical position reporting to the Service Delivery Manager of Innovation, Performance, & Accountability.
Acts as the liaison among internal stakeholders to analyze, document, communicate, and validate business and system requirements for platform applications.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all-inclusive. May perform other duties as assigned.
- Consult with stakeholders to gather and define requirements for the implementation of new systems and/or enhancement of existing systems.
- Writes and/or executes test plans.
- Delivers training and guidance to end users.
- Develops and maintains system documentation.
- Prepares robust reports to enhance strategic business decisions.
- Severs as the SME for all DCS software systems and applications.
- Determines operational objectives by studying business functions, gathering information, and evaluating output requirements.
Decision Making
- Provide input regarding decisions that impact projects relating to the Department of Customer Service.
- Follows standardized procedures and written instructions to accomplish assigned tasks.
- Applies organizational policies; recommends strategy or policy changes.
- Provides project guidance as required.
Leadership Provided
Does not have formal supervisory authority over a specified workgroup. However, routinely provides knowledge-based guidance, and/or training to stakeholders about projects and key departmental initiatives.
Additionally, may serve as a key resource on a project in the absence of the Service Delivery Manager or designee.
Knowledge, Skills & Abilities This is a partial listing of necessary knowledge skills, and abilities required to perform the job successfully. It is not an exhaustive list.
- Good communication, including writing, speaking, and active listening.
- Good project management skills, including organization, planning, time management, and prioritization.
- Good problem-solving skills having accuracy and attention to detail.
- Team-work skills with good verbal and written communication
- Ability to organize and manage time effectively, demonstrating accountability and dependability.
- Self-starter, self-motivated with demonstrated ability to work independently.
- Critical thinking skills with effective judgment and decision-making.
- Working knowledge and understanding of Microsoft O365, Calabrio, AWS, Microsoft Dynamics
- Multitasking skills, ability to work under pressure.
- Ability to handle deadlines and avoid schedule conflicts.
- Well-developed analytical, diagnostic, and problem-solving skills
- Excellent organizational and customer service skills
- Proven ability to instruct and mentor a team.
- Great written and verbal communication skills
- Ability to creatively approach and solve situations.
Salary : $70,000 - $82,000
