Communications Supervisor

POSITION: COMMUNICATIONS SUPERVISOR                         

DEPARTMENT: POLICE

REQUISITION: 1157                                                                        

STATUS: REGULAR FULL-TIME; NON-EXEMPT;

12-MONTH INTRODUCTORY PERIOD

SALARY RANGE: $86,059 - $120,483 / ANNUAL DOQ/E                  

WORK SCHEDULE: SHIFT WORK

OPENING DATE: MONDAY, DECEMBER 23, 2024                        

CLOSING DATE: FRIDAY, JANUARY 3, 2025

SUMMARY:

The Communication Supervisor is a non-sworn position classification responsible for the supervision of the 911 Emergency Communications Center for Police, Fire and Emergency Medical Services, and other City Departments. Under general supervision, manages and reviews all police, fire, and emergency medical services communication.  The position performs Computer Aided Dispatch (CAD) system backup procedures and operates the system to produce reports as required.   The incumbent must also function as a member of the department's management team and actively address issues of concern to the department.  The communications supervisor is the primary software administrator for the CAD system, emergency phone system, and other communications resources. The Communications Supervisor performs a variety of administrative and related responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

The incumbent supervises all Communication Officers and operations in the Communication Center. Responsibilities include managing all staff, training, resources, and dispatching consoles. This working supervisor position includes duties and shifts equivalent to Communications Officers.

ESSENTIAL FUNCTIONS:

Supervise and participate, as needed, in activities involving the dispatching of routine and emergency calls for service. Provide instructions to subordinates and answer questions. Coordinates the scheduling and completion of work unit projects by determining operational priorities and resolving workload problems. Responsible for inspecting work for accuracy and completeness. Evaluate work techniques and methods for conformance to established work standards and alter methods or procedures as necessary. Respond to inquiries from the public, other departmental, or city employees; must explain work unit technical process and functions requiring an understanding of policies and procedures. Advise the Commander of pertinent incoming information and potential operating problems.

REQUIREMENTS:

High school diploma or GED, a valid Colorado driver's license with a safe driving record, and the ability to work various shifts, including days, evenings, weekends, and holidays. Required experience involving an emergency law enforcement and fire dispatch system. Must hold current certification or obtain certification in the following: CCIC/NCIC Advanced Operations, NIBRS Operation, Emergency Medical Dispatching, and notary Public State of Colorado within one year after hire. Informal or formal leadership experience is preferred. 

The City of Black Hawk conducts post-offer drug/alcohol testing as a condition of employment per the City’s Drug and Alcohol Use policy. In addition, post-offer background investigations and physical exams are also required. For more information about job openings and to apply online, please visit the Police Department’s Recruitment page, www.cityofblackhawk.org/police, and click Apply Now. Please be sure your resume is complete with all educational information and reflects the past ten (10) years’ work history.  

EQUAL OPPORTUNITY EMPLOYER