Social Services Coordinator (Regular Part-Time)

Description Summary

Expectation of Job Duties

EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

When performing the Support Services assignment:

• Communicates with Rapid Rehousing Program participants on an on-going basis by holding and facilitating meetings;
• Creates realistic stabilization plans to assist program participants with maintaining stable housing;
• Provides ongoing trauma informed services and case management;
• Participates in affordable and subsidized housing applications/program registration, including representing the assigned program and checking documentation for completeness;
• Provides ongoing supportive services to program participants housed in the assigned program;
• Conducts outreach to members of the community experiencing homelessness;
• Acts as a liaison with various community agencies;

• Works directly with Homeless Services Programs Supervisor, and in partnership with the Eureka Police Department, to direct, street-based outreach to homeless members of our community.
• Assists in providing access to health, housing and social service resources for those experiencing homelessness, addiction and mental illness, with an ultimate goal of lessoning their impact on police and emergency services;
• Utilizes a community resource guide to direct those in need to emergency and long-term social service needs;
• Assists in crisis intervention and de-escalation during critical incidents;
• Manages multiple cases efficiently and effectively, utilizing good organizational skills;

• Supervises, coordinates, and participates in the day-to-day operations of assigned UPLIFT program;
• Organizes daily events, directs and monitors the work of support staff, and participates in the implementation of assigned program activities;
• Fosters positive relationships with program participants, built upon trust, which motivates participants to participate in services in order to improve their quality of life;
• Advocates for those experiencing homelessness, addiction and mental illness;
• Acts as a division representative to local residents, governmental agencies, community groups, private businesses, and others concerning questions, problems, concerns, and activities in the provision of assigned UPLIFT program.
• Assists in the recruitment, selection and scheduling of part-time staff and volunteers; provides supervision, training, orientation, and guidance to assigned staff; prepares weekly and daily schedules for all assigned personnel as directed; when applicable, provides input to performance evaluations for assigned full-time staff assigned to program, and evaluates part-time personnel.
• Maintains records and files on all participants; updates emergency and other pertinent information on a regular and as needed basis.
• Focuses on identifying appropriate resource needs unique to each homeless individual.
• Promotes safety and renders first aid as required.
• Documents all incidents involving injury, behavioral problems, and/or any unusual events; communicates as appropriate to supervisor and others; maintains all related records.
• Participates in ensuring compliance with relevant health, safety, and licensing laws and guidelines; maintains and updates all records required by state and local regulatory agencies.
• Works closely with other program coordinators to conduct program activities.
• Performs other duties as assigned.

Knowledge, Skills & Abilities

QUALIFICATIONS

Knowledge of:

• Basic principles of employee and volunteer supervision and training.
• Principles, practices, methods, techniques, procedures, and service delivery needs related to the program area to which assigned.
• Local resources for mental health, housing, domestic violence, etc., and the processes by which to access these resources.
• Mental health illness, addiction and issues faced by homeless individuals.
• Applicable Federal, State and local laws, regulations, codes and guidelines related to the program area and facilities to which assigned.
• Modern office practices, methods and computer equipment.
• Computer applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.

• Plan, supervise, coordinate, review and evaluate assigned UPLIFT program, as well as volunteers and staff.
• Plan and prepare UPLIFT program activity schedules, staffing schedules, rosters, flyers, reports and other related program materials.
• Interpret, apply and explain applicable Federal, State and local policies, procedures, laws and regulations.
• Work effectively with people of varying racial, ethnic, cultural, educational and socio-economic backgrounds.
• Display appropriate, professional, healthy boundaries and exercise mature judgment and understanding of safety concerns.
• Respond to medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or cardiopulmonary resuscitation.
• Prepare written narratives, correspondence, notices, newsletters, and reports in a clear and concise format.
• Maintain and update a variety of files and records including confidential documentation.
• Adapt well to changing priorities and challenging individuals.
• Understand and carry out both oral and written instructions in an independent and timely manner.
• Organize own work, set priorities and meet critical time deadlines.
• Maintain a non-judgmental attitude and a display of unconditional positive regard; is caring and compassionate.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone and in writing.
• Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.

Requirements

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to the completion of the twelfth (12th) grade supplemented by college-level coursework in social services, or related field, and
• Three (3) years of work experience in social services, varied community outreach or customer service experience which involves frequent public contact, including
• One (1) year of lead or supervisory experience.

• Valid California class C driver’s license with satisfactory driving record may be required.
• Must obtain First Aid & CPR certification within 12 weeks of hire.

No other information will be accepted and resumes, cover letters or additional materials WILL NOT BE CONSIDERED.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications/requirements listed above. Applications that do not appear to meet the minimum qualifications will not move forward in the recruitment process.

City of Eureka's Commitment to Inclusion and Belonging

We envision an inclusive community where everyone’s fundamental needs are met, where our employees respect and celebrate all walks of life, where everyone can grow and thrive, as we work with integrity for the good of Eureka. Our mission is to meet the needs of Eureka residents, businesses and visitors by providing services and making decisions that are socially, fiscally and environmentally responsible, creating a workplace that values growth, inclusion and empathy for
all.

Disaster Service Worker

All City of Eureka employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned and to return to work as ordered in the event of an emergency.

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The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin
may be modified or revoked. The City of Eureka is an Equal Opportunity Employer, and does not discriminate on the basis
of handicap status in the admission, access to, treatment, or employment for its programs, or activities, whether funded by
the City or by grants. Women, persons with disabilities, and minorities are encouraged to apply. In accordance with the
Americans with Disabilities Act (ADA), the Human Resources Department will make reasonable efforts in the examination process to accommodate people with special physical or mental requirements. If you have special needs, please call (707) 441-4124 prior to the examination date. When indicating you have a special need, one of the following definitions will apply to you. A disabled person is anyone who: (1) has a physical or mental impairment which substantially limits one or more major life activities: i.e., walking, seeing, hearing, speaking, working or learning; or (2) has a record of such impairment; or (3) is regarded as having such an impairment.