Customer Service Representative I

DEPARTMENT: Finance – Billing & Collection

REPORTS TO: Billing & Collection Supervisor

CLASSIFICATION STATUS: Full Time, Non-Exempt

SALARY: Anticipated starting rate $16.54 hourly

***CITY APPLICATIONS ARE REQUIRED*** www.cityofnewportrichey.org

MAJOR JOB FUNCTIONS:

This position is the face of the City which requires exemplary customer service skills and professionalism. The position is responsible for processing payments of all types over the counter, through the drop box, by electronic means, by mail and over the web. Payments for utilities and all other government services are accepted by the Customer Service Representative.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be a representative of major tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. Specific tasks on a day to day basis will reflect the overall areas of expertise for this position.

• Responsible for serving customers at the counter and processing payments for utilities, building permits, assessments, business tax receipts, residential rental permits, garage sale permits and other miscellaneous payments.
• This person must be able to communicate clearly in person and on the telephone as this position handles the majority of incoming calls and returning calls in a timely manner.
• Must be capable of handling large sums of cash, give change, accept checks and credit card payments and perform daily balancing procedures.
• Responsible for signing customers in and out for utility services and answering questions about their accounts.
• Verifies and processes deposits from the library, recreation center, Police Department.
• Processes incoming and outgoing mail. Processes returned mail.
• Required to analyze and understand meter read issues and explain usage to customers.
• Requires a vast knowledge of specialized office processes including State Laws and Ordinances of the City.
• Answers questions from Title Companies and Attorney’s Offices pertaining to City Liens.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Skilled listener with a high level of Customer Service knowledge and can remain composed in stressful situations.
• Above average communication skills
• Knowledge in cash handling and end of day balancing procedures.
• Adequate keyboard and data entry skills with a high level of accuracy.
• Ability to establish professional relationships with customers and coworkers.
• Experiences in standard office procedures and able to multitask in a fast paced environment.

TRAINING, CERTIFICATIONS, AND EXPERIENCE:

• Graduation from High School or GED equivalent.

SPECIAL REQUIREMENTS:

• Possess a valid Florida Driver’s License.
• Fill out a Disaster Response Survey and employee will be required to be available to work during a declared disaster.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is constantly required to sit, stoop, stand, walk, and reach. The job is not exposed to any significant environmental hazards. The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of smell, depth perception and texture perception. Ability to work during emergence situations as required

SENSORY REQUIREMENTS:

Ability to hear, speak and understand conversations in English in various tones of voice, as well as accents or rapidly spoken words in order to perform the job. Ability to see, read, and comprehend letters, numbers, words, characters or symbols which are both large and small. Ability to print and draw numbers, words, characters and symbols which are legible and understood by others. Ability to learn complex tasks and remember how to complete tasks without assistance once trained.

WORK ENVIRONMENT:

Work is performed in an active office environment with little exposure to outside temperatures, dirt and dust.

Applications can be downloaded at www.cityofnewportrichey.org and emailed to HR@cityofnewportrichey.org, faxed to 727-853-1043 or sent/dropped off to 5919 Main St, New Port Richey, FL 34652. EOE/DFWP

The City of New Port Richey is an Equal Opportunity Employer. In compliance with Equal Opportunity guidelines and the American with Disabilities Act, the City of New Port Richey provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: From $16.54 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $17