What are the responsibilities and job description for the Support Technician - Substance Abuse Services position at City of Norfolk?
JOB
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The Norfolk Community Services Board (NCSB)is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas. Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.The NCSB is seeking a Support Technician to provide administrative support to MH/SA outpatient services unit which includes answering phone inquiries, maintains and updates records and prepare reports. Assists in maintaining work management systems. Provides information and information and assistance as needed.Department Hiring Salary Range: $40,688 - $46,791
EXAMPLE OF DUTIES
Essential functions include but are not limited to: Serves as the administrative support to MH/SA Clinical Services Program. Greets clients/visitors and notifies appropriate staff when they arrive. Assists individuals with issues relevant to the assigned program or notifies appropriate person in another program to assist consumer. Operates phones/switchboard, transfers callers to the appropriate extension and takes messages as required Checks voice messages throughout the day and returns calls. Returns all calls by the next business day. If multiple days of leave are scheduled, voice message/email will reflect other appropriate numbers to contact for assistance. Uses phone logs, as requested by leadership. Schedules client appointments via Electronic Health Record / Profiler Appointment Scheduler. Types payment vouchers, requisitions for office supplies, meeting minutes, memos, letters, reports, etc., as requested. Date stamp and distribute all mail except that which may be of a confidential/personal nature. Transmits faxes and makes photocopies as requested. Prepares packages for clinical staff. Maintains filing systems and purges inactive files when necessary. Maintains inventory of office supplies, records and reports as needed for equipment, supplies, and related inventories. Maintains reimbursement records and accounts which include receiving payments, posting to cash journals, ledger sheets and bank deposit slips. May be requested to work as needed in another SA Program on a temporary basis. Works in concert with other support technicians to cover breaks/sick days/lunch/ emergencies/vacations. To include building coverage for phones, appointment scheduling, and collection of payments. Maintains clinic/waiting room appearance, to include bulletin boards. Other related duties as assigned.
SUPPLEMENTAL INFORMATION
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The Norfolk Community Services Board (NCSB)is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas. Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.The NCSB is seeking a Support Technician to provide administrative support to MH/SA outpatient services unit which includes answering phone inquiries, maintains and updates records and prepare reports. Assists in maintaining work management systems. Provides information and information and assistance as needed.Department Hiring Salary Range: $40,688 - $46,791
EXAMPLE OF DUTIES
Essential functions include but are not limited to: Serves as the administrative support to MH/SA Clinical Services Program. Greets clients/visitors and notifies appropriate staff when they arrive. Assists individuals with issues relevant to the assigned program or notifies appropriate person in another program to assist consumer. Operates phones/switchboard, transfers callers to the appropriate extension and takes messages as required Checks voice messages throughout the day and returns calls. Returns all calls by the next business day. If multiple days of leave are scheduled, voice message/email will reflect other appropriate numbers to contact for assistance. Uses phone logs, as requested by leadership. Schedules client appointments via Electronic Health Record / Profiler Appointment Scheduler. Types payment vouchers, requisitions for office supplies, meeting minutes, memos, letters, reports, etc., as requested. Date stamp and distribute all mail except that which may be of a confidential/personal nature. Transmits faxes and makes photocopies as requested. Prepares packages for clinical staff. Maintains filing systems and purges inactive files when necessary. Maintains inventory of office supplies, records and reports as needed for equipment, supplies, and related inventories. Maintains reimbursement records and accounts which include receiving payments, posting to cash journals, ledger sheets and bank deposit slips. May be requested to work as needed in another SA Program on a temporary basis. Works in concert with other support technicians to cover breaks/sick days/lunch/ emergencies/vacations. To include building coverage for phones, appointment scheduling, and collection of payments. Maintains clinic/waiting room appearance, to include bulletin boards. Other related duties as assigned.
SUPPLEMENTAL INFORMATION
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
Salary : $40,688 - $46,791
