What are the responsibilities and job description for the Banquet/Event Attendant position at City of Southlake?
JOB
Looking to use your high attention to detail at work? Do you love coordinating and helping with events? Are you passionate about providing exceptional customer service? Then consider working with a world class team at our Legends Hall facility! The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here. We strive to exceed expectations by delivering memorable experiences, world class services, and a thoughtfully planned, well-maintained City. The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions. Learn more about our values.
EXAMPLE OF DUTIES
Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated.Our Banquet/Event Attendants execute the setup, cleanup, maintenance, and break down of all banquets, weddings, meetings, and events at The Marq Southlake. This position also assists the Special Events Coordinator in setting up, implementing, and breaking down for city-wide specials events. This is accomplished by delivering outstanding guest service in accordance with the established standards. Other functions include: Customer Service: Understands and applies the principles of quality customer service by responding promptly to customer needs and requests; responding and resolving difficult and sensitive customer inquiries and complaints; communicating and working with other city departments; and working with customers to understand business requirements, analyze current applications, and develop/implement custom solutions to meet their needs using current development technologies or provide new platform recommendations.Attention to Detail: Performs tasks with care and is thorough. Checks work to ensure accuracy and completeness. Compares final work product to what is expected to find inconsistencies or errors. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.Facility Operations: Maintains quality and satisfaction of event and meeting spaces. Cleans and sets meeting rooms, outdoor amphitheater, and banquet/event functions per specifications. Maintains proper care, movement, and storage of all equipment such as tables, chairs, audio visual equipment, presentation podiums, and supplies. Anticipates and addresses guest needs during meetings and events by removing trash, restocking clean service ware and linens, straightening chairs, and replenishing refreshments. Monitors and maintains service corridors, pre-function spaces, and storage areas in a clean, organized, and unobstructed manner. Restocks linens and supplies in storage rooms as necessary and maintains storage rooms in a clean and organized manner.The schedule for this position is flexible, however, may include nights/weeks for programs and events. To view the complete Banquet/Event Attendant job description, please click here.
SUPPLEMENTAL INFORMATION
Ability to remain flexible with your schedule. May require evenings and weekends.A positive attitude.Excellent customer service.
Looking to use your high attention to detail at work? Do you love coordinating and helping with events? Are you passionate about providing exceptional customer service? Then consider working with a world class team at our Legends Hall facility! The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here. We strive to exceed expectations by delivering memorable experiences, world class services, and a thoughtfully planned, well-maintained City. The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions. Learn more about our values.
EXAMPLE OF DUTIES
Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated.Our Banquet/Event Attendants execute the setup, cleanup, maintenance, and break down of all banquets, weddings, meetings, and events at The Marq Southlake. This position also assists the Special Events Coordinator in setting up, implementing, and breaking down for city-wide specials events. This is accomplished by delivering outstanding guest service in accordance with the established standards. Other functions include: Customer Service: Understands and applies the principles of quality customer service by responding promptly to customer needs and requests; responding and resolving difficult and sensitive customer inquiries and complaints; communicating and working with other city departments; and working with customers to understand business requirements, analyze current applications, and develop/implement custom solutions to meet their needs using current development technologies or provide new platform recommendations.Attention to Detail: Performs tasks with care and is thorough. Checks work to ensure accuracy and completeness. Compares final work product to what is expected to find inconsistencies or errors. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.Facility Operations: Maintains quality and satisfaction of event and meeting spaces. Cleans and sets meeting rooms, outdoor amphitheater, and banquet/event functions per specifications. Maintains proper care, movement, and storage of all equipment such as tables, chairs, audio visual equipment, presentation podiums, and supplies. Anticipates and addresses guest needs during meetings and events by removing trash, restocking clean service ware and linens, straightening chairs, and replenishing refreshments. Monitors and maintains service corridors, pre-function spaces, and storage areas in a clean, organized, and unobstructed manner. Restocks linens and supplies in storage rooms as necessary and maintains storage rooms in a clean and organized manner.The schedule for this position is flexible, however, may include nights/weeks for programs and events. To view the complete Banquet/Event Attendant job description, please click here.
SUPPLEMENTAL INFORMATION
Ability to remain flexible with your schedule. May require evenings and weekends.A positive attitude.Excellent customer service.
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