What are the responsibilities and job description for the Information Technology Support Analyst I/II position at City of Tempe?
JOB
INFORMATION TECHNOLOGY SUPPORT ANALYST I/II
This recruitment is open until the position is filled.
First review of applications will occur on February 15, 2024.
Annual Salary Range:
Information Technology Support Analyst I - $59,539 - $79,484
Information Technology Support Analyst II - $70,716 - $94,406
This position is part of a flexible classification. Qualified candidates may be hired at either level based on their experience, education and training as determined by the hiring authority.
Department / Division:
Police / Police Analytics
Job Type:
Full-Time Regular
This position is classified as safety sensitive.
Schedule:
4/10 schedule; 7:00 a.m. – 5:00 p.m. Work days will be determined based on needs of the department.
Job Number:
RC#902016
DESCRIPTION
The Information Technology Support Analyst will assess, troubleshoot, and follow established guidelines to solve hardware, software, and networking problems and to provide primary and secondary technical assistance to all departments via phone, remote network technology and on-site customer support.
Duties include, but are not limited to the following:
Provide remote and on-site technical support to the police department, both local and global telecommuters, support enterprise hardware, software, related peripherals.
Assist with oversight of all police related hardware including police desktops, mobile devices, body-worn cameras, VPN connectivity, and in-car technology as needed.
Assist in evaluating and making recommendations regarding end user computing resources for application performance, software application usage and future upgrade needs, and recommend improvements and modification to computer system software models used on police department workstations.
Obtain price quotes and procure software and computer equipment for police internal customers. Assists with maintaining accurate inventory records for hardware and software licensing. Coordinate receiving, delivery and warehousing of computer and police technology equipment.
Assist with software deployment through application virtualization, automated deployment packages, or use of enterprise system management tools.
MINIMUM QUALIFICATIONS
Work Experience:
Information Technology Support Analyst I
Requires two (2) years of customer service experience.
Information Technology Support Analyst II
Requires three (3) years of experience in either telecommunications operations, technical customer service operations and/or service desk support of desktop hardware and software on an enterprise\industrial network.
Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.
Education:
Both levels
Requires the equivalent to an associate degree from an accredited college or university with major coursework in computer information systems or degree related to the core functions of this position.
The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal time increments for college-level education, for example: one year of additional directly related work experience will substitute for one year of college education (30 credit hours).
Certification, Licenses, and/or Registrations:
Both levels
Possession of a valid driver’s license.
Possession of, or required to obtain within six (6) months of hire, one of the listed certifications.
Possession of or required to obtain within six (6) months of hire, a Terminal Operator Certification through the Arizona Criminal Justice Information Systems (ACJIS) Division.
ADDITIONAL REQUIREMENTS
Applicants considered for this job classification must pass the following:
Criminal history background investigation
Post offer/pre-employment drug screen. Employees in safety-sensitive job classifications are prohibited from all marijuana usage whether medical or recreational
Police background check
Polygraph examination
ESSENTIAL FUNCTIONS
For a complete list of City of Tempe job descriptions go to:
Job Descriptions | City of Tempe, AZ
This position is FLSA Exempt – not eligible for overtime compensation and/or compensatory time.
Employees in this position are represented by the United Arizona Employees Association (UAEA).
EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.
INFORMATION TECHNOLOGY SUPPORT ANALYST I/II
This recruitment is open until the position is filled.
First review of applications will occur on February 15, 2024.
Annual Salary Range:
Information Technology Support Analyst I - $59,539 - $79,484
Information Technology Support Analyst II - $70,716 - $94,406
This position is part of a flexible classification. Qualified candidates may be hired at either level based on their experience, education and training as determined by the hiring authority.
Department / Division:
Police / Police Analytics
Job Type:
Full-Time Regular
This position is classified as safety sensitive.
Schedule:
4/10 schedule; 7:00 a.m. – 5:00 p.m. Work days will be determined based on needs of the department.
Job Number:
RC#902016
DESCRIPTION
The Information Technology Support Analyst will assess, troubleshoot, and follow established guidelines to solve hardware, software, and networking problems and to provide primary and secondary technical assistance to all departments via phone, remote network technology and on-site customer support.
Duties include, but are not limited to the following:
Provide remote and on-site technical support to the police department, both local and global telecommuters, support enterprise hardware, software, related peripherals.
Assist with oversight of all police related hardware including police desktops, mobile devices, body-worn cameras, VPN connectivity, and in-car technology as needed.
Assist in evaluating and making recommendations regarding end user computing resources for application performance, software application usage and future upgrade needs, and recommend improvements and modification to computer system software models used on police department workstations.
Obtain price quotes and procure software and computer equipment for police internal customers. Assists with maintaining accurate inventory records for hardware and software licensing. Coordinate receiving, delivery and warehousing of computer and police technology equipment.
Assist with software deployment through application virtualization, automated deployment packages, or use of enterprise system management tools.
MINIMUM QUALIFICATIONS
Work Experience:
Information Technology Support Analyst I
Requires two (2) years of customer service experience.
Information Technology Support Analyst II
Requires three (3) years of experience in either telecommunications operations, technical customer service operations and/or service desk support of desktop hardware and software on an enterprise\industrial network.
Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.
Education:
Both levels
Requires the equivalent to an associate degree from an accredited college or university with major coursework in computer information systems or degree related to the core functions of this position.
The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal time increments for college-level education, for example: one year of additional directly related work experience will substitute for one year of college education (30 credit hours).
Certification, Licenses, and/or Registrations:
Both levels
Possession of a valid driver’s license.
Possession of, or required to obtain within six (6) months of hire, one of the listed certifications.
Possession of or required to obtain within six (6) months of hire, a Terminal Operator Certification through the Arizona Criminal Justice Information Systems (ACJIS) Division.
ADDITIONAL REQUIREMENTS
Applicants considered for this job classification must pass the following:
Criminal history background investigation
Post offer/pre-employment drug screen. Employees in safety-sensitive job classifications are prohibited from all marijuana usage whether medical or recreational
Police background check
Polygraph examination
ESSENTIAL FUNCTIONS
For a complete list of City of Tempe job descriptions go to:
Job Descriptions | City of Tempe, AZ
This position is FLSA Exempt – not eligible for overtime compensation and/or compensatory time.
Employees in this position are represented by the United Arizona Employees Association (UAEA).
EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.
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