What are the responsibilities and job description for the Communications Coordinator position at City of West Fargo?
Under general supervision, the Communication Coordinator assists in executing the communication plan for the City of West Fargo, including project management, creating social media content, tracking and analytics, community engagement, creating communication collateral, and optimizing website operations. The Communication Coordinator’s intended audience includes residents, members of the media, City employees and community groups both in-office and at public meetings. This individual acts with a level of autonomy and is directly responsible for the quality and accuracy of their own work.
- Assists with the development and execution of the City's communication plan, with a focus on public information, content creation, photography, and general communication tasks.
- Develops, publishes and reviews content for the City’s websites, social media, print publications, and other channels.
- Attends public meetings to assist in recording, live streaming, and publication. May require work after normal business hours approximately 2 days per month.
- Oversees the promotion and publication of city meetings. Completes website updates to ensure consistency and compliance with ADA and usability standards.
- Helps enforce communication policies, procedures, and branding requirements to support the City’s communication plan.
- Develops tracking and analytics programs for all digital tools to measure key performance indicators for evaluating the City’s communication plan.
- Designs printed and digital communication materials according to the City’s communication plan and branding requirements.
- Manages the public and government access channel updates.
- Provides media relations support as directed.
- Works safely, follows safe work practices, and identifies and reports unsafe work conditions.
- Performs other duties as required or assigned.
- Bachelor’s degree in communication or a closely related field.
- At least two years of previous experience in closely related positions
- Training or experience in utilizing modern graphic design techniques and software, social media strategies and website optimization.
- Available to work a minimum of two evenings each month
- Valid driver’s license
PREFERRED QUALIFICATIONS
- Experience in Adobe Creative Suite, Canva, and/or Hootsuite
- Completed public information officer training.
REQUIRED COMPETENCIES
- Ability to clearly communicate complex information
- Knowledge of principles and practices of communication, including public relations, print, graphic design and digital media.
- Skills in developing and interpreting data.
- Excellent writing skills with knowledge of AP style and methods, principles and practices of writing and editing as applied to public relations.
- Ability to create and maintain effective working relationships with peers, superiors, other City departments, media, vendors, contractors, external government agencies and organizations.
Salary : $48,651 - $54,850
