Overview. Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Responsibilities. Solicit new and existing accounts to meet and exceed revenue goals through telephone pros...
Overview. Assist the Sales Team in the administrative functions required for effective hotel sales and management. Responsibilities. Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. Answer te...
Overview. Direct, monitor and assist in all hotel security and safety related programs. Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threa...
Overview. The Director of Club Operations acts as an ambassador for the hotel and will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Responsibilities. Consistently offer professional, friendly and engaging service. Support the Club Director in the overall management and strategic direction of the Club, assuming the responsibilities of the Director in th...
Overview. Assist the Sales Team in the administrative functions required for effective hotel sales and management. Responsibilities. Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. Answer te...
Overview. Direct, monitor and assist in all hotel security and safety related programs. Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threa...
Overview. The Director of Club Operations acts as an ambassador for the hotel and will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Responsibilities. Consistently offer professional, friendly and engaging service. Support the Club Director in the overall management and strategic direction of the Club, assuming the responsibilities of the Director in th...
Overview. Serve guests in hospitable manner to ensure positive guest experience. Responsibilities. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, ju...
Overview. Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to ...
Overview. To ensure all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service. Responsibilities. Ensure each department is working efficiently while ensuring brand standards are being met. Oversees staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met. Assist department managers to interview...
Overview. Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. Responsibilities. Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in t...
Overview. Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations. Responsibilities. Investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions based on established policy and procedures. Manage the day to day operations of the rest...
