What are the responsibilities and job description for the Customer Relations Specialist position at Clary Sage College?
Clary Sage College is seeking a professional to work afternoons/evenings at the front desk as a Customer Relations Specialist (CRS)! TheCRSwill be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answermulti-line phone systems, assistclients in scheduling services,operate the salonregister, and uphold excellent cash-handling skills.Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. This position requires a mature professional to work independently in the evenings and perform campus closing procedures.
Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer skills, professional appearance. Applicant needs to be extremely welcoming, friendly and have a clear concise phone voice. Beauty industry knowledge is a plus. Full-time with great benefits. Hours of work will be Mon. through Thurs. from 1:30pm to 11:00pm with a 30-minute lunch (or 1:00pm to 11:00pm with a 1-hour lunch) and Friday 1:30pm - 5:30pm.
General Responsibilities:
- Greet all visitors entering and exiting the building
- Answer multi-phone lines, transfer calls, retrieve and take messages
- Operate Millennium register. Conduct transactions, cash handling, and drawer balancing procedures.
- Maintain communication with the maintenance and housekeeping departments
- Sort incoming and outgoing correspondence, distribute received faxes
- Organize materials and data appropriately in both hard and electronic formats
- Executing special projects as assigned
- Interact daily with students, salon/spa clients, management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
- Serve as a resource for general product knowledge to all customers.
- Report all complaints to the supervisor or general manager
- Complete incident/accident/compliant forms when needed for HR
- Resolve customer issues and requests in an efficient and quick manner
- Participate in a minimum of two professional developments per year.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life insurance
- Generous PTO policy
- Personal days
- Paid holidays
- Birthday holiday
- Bereavement
- Volunteer Day
- Educational Assistance Program
- 401k retirement plan
- 401k match
- Discounted gym membership
- Free monthly services
- Community service benefit
Who We Are:
Community HigherEd Institute is Oklahomas only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.
Established in 1995, The Colleges mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success.
Skills & Abilities:
- Must have high regard for personal hygiene
- Professional appearance
- Welcoming, friendly, positive outgoing personality
- Must excel in customer service
- Clear, concise communications skills
- Excellent organizational skills
- Ability to maintain confidentiality is a must
Education & Experience:
- High School Diploma or equivalent (required)
- Associate degree from an accredited institution (preferred)
- Minimum of two years of customer service experience (required)
- Two years of front desk/administrative experience (preferred)
