What are the responsibilities and job description for the We are hiring On Call Concierge//Resident Ambassador || DC, MD, VA position at Clean Office, Inc?
Overview
Benefits: Dental Insurance, Vision Insurance, Special Incentive Plans
Screening Requirements: Criminal Background Check, everify
CleanOffice Inc. Is committed to providing an exceptional experience for all our clients. We are currently searching for a reliable customer-oriented Resident Ambassador for our luxury high-end apartments and condos properties in the DMV area. Our ideal candidate tends to resident needs and ensure exceptional service with a confident, patient, and helpful attitude.
Job Skills / Requirements
General Responsibilities
Customer Service:
- Greet and assist residents, guests, or clients with a friendly and helpful attitude.
- Handle requests for information, services, or assistance promptly and efficiently.
Communication:
- Serve as a point of contact for residents, guests, or clients, ensuring clear and effective communication.
- Relay messages, provide updates, and coordinate with other departments as necessary.
Task Coordination:
- Coordinate with maintenance, housekeeping, or other services to fulfill residents' or guests' needs.
Problem Resolution:
- Address and resolve complaints or concerns from residents or guests.
- Escalate issues to management if necessary and follow up to ensure resolution.
Security and Safety:
- Monitor entryways and report any suspicious activity.
- Assist in enforcing safety and security protocols within the premises.
Administrative Duties:
- Maintain logs or records of requests and services provided.
- Manage keys, mail, and packages for residents or guests.
Emergency Assistance:
- Provide support during emergencies by coordinating with first responders and assisting residents or guests as needed.
- Ensure that emergency contact information is up to date and accessible.
Qualifications
- High school diploma or general education degree (GED) required
- Proficient in Microsoft Office
- Phone etiquette skills
- Demonstrated ability to read, write, and speak English
- Ability to multitask, prioritize, and manage time effectively.
- Strong business writing skills.
- A customer-centric approach and a focus on building professional relationships.
- Comfortable multi-tasking and prioritizing tasks without guidance
- Excellent interpersonal skills
- Punctual with a strong attendance history
- Ability to work flexible hours
Experience:
- Costumer Service
- Concierge
- Receptionist
Work Location: In person
Education Requirements (Any)
GED
Additional Information / Benefits
