What are the responsibilities and job description for the Employee Experience Specialist - Human Resources position at Clearview Federal Credit Union?
CANDIDATES MUST LIVE WITHIN A COMMUTABLE DISTANCE TO MOON TOWNSHIP, PENNSYLVANIA 15108.
OBJECTIVE
At Clearview, we’re passionate about creating a positive, inclusive, and dynamic workplace. As an Employee Experience (EX) Specialist, you’ll play a pivotal role in enhancing employee experiences and supporting key EX functions. You’ll be the go-to person for recruitment, communications, program administration, and more, ensuring that our EX operations run smoothly and efficiently.
WORKING HOURS: Hybrid Schedule
Monday – Friday 8:30am-5:00pm; based on operational needs
MINIMUM QUALIFICATIONS
- 3 years of experience in Human Resources across a variety of functions, including interviewing.
- High school diploma or equivalent required; additional coursework in Human Resources preferred.
- Experience with a robust Applicant Tracking System (ATS); HRIS knowledge.
- Elevated technical skills across various organizational platforms; identifying process improvements and workflows.
- Experience and skilled in the functionality of Microsoft Word, Excel, and Outlook.
- Exceptional ability to manage priorities across multiple department functions, meet deadlines, and adapt to change.
- Strong decision-making skills.
- Written and verbal communication skills; ability to independently create communications for various platforms; experience using AI tools to enhance communication.
- Demonstrated interviewing skills; applying knowledge of employment laws.
- Ability to work independently and as a team, focusing on organizational objectives.
- Collaborative and engaging with all levels of staff, while maintaining integrity and credibility.
- Proactive, self-motivated, and innovative.
- Exercise sound judgment and handle sensitive situations with confidentiality.
- Dependable with a hybrid work schedule and willingness to travel to financial center locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Recruitment & Onboarding
- Collaborate with the Talent Acquisition team to support recruitment efforts, including performing full life-cycle recruitment and administrative support to the team as needed and determined by the Manager of Talent Acquisition.
- Administrative recruitment tasks include, but are not limited to, scheduling, completing background checks, creating offer letters, maintaining interview tracking.
- Stay up to date on employment laws and HR best practices.
- Engage with new hires in the "connEXtion" Program to boost employee engagement and retention.
Communications
- Serve as a primary point of contact for employee inquiries, delivering clear, timely responses.
- Draft and post engaging internal communications, such as announcements, intranet (CU Share) updates, and policy changes.
- Administer employee change processes (new hires, promotions, transfers, and terminations) within the system, ensuring timely updates.
Benefits Administration
- Assist with benefit-related processes, including billing, policy reviews, and responding to employee inquiries.
- Administer the Clearview Wellness Programs to promote health initiatives.
- Facilitate new hire benefits onboarding and manage benefits data entry for changes.
Program Administration
- Oversee the Mark S. Brennan Tuition Reimbursement Program, ensuring applications and reimbursements follow guidelines.
- Collaborate on the Career Opportunities program to support internal job postings and growth opportunities.
- Administer the Employee Referral Program, tracking referrals and ensuring Awardco points are distributed for successful hires.
Systems
- Ensure timely and accurate updates to electronic employee files.
- As an administrator, maintain and update EX’s CU Share page to ensure the page design is relevant and accurate; support system efficiencies.
- Assist and serve as a back-up for all EX technology systems.
- Partner with the EX Systems & Data Analyst to streamline processes and support data-driven decision-making.
Additional Responsibilities
- Cross-train on various aspects of the EX department to provide support to the EX team and employees.
- Keep sensitive information confidential at all times.
- Represent Clearview in the community by participating in volunteer activities.
- Support EX initiatives and employee events when required.
- Dependable and maintain good attendance record.
- Display and support Clearview’s Values and brand identity.
- Attend department meetings, staff meetings, and training programs.
- Inform the Director Talent Management and VP of EX of key updates and important information.
- Other duties as assigned.
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
