Call Center Reservations/Activations Agent

Are you enthusiastic about creating unforgettable travel experiences? Were looking for a Reservations/Activations Agent to join our team! In this role, you'll engage with potential customers and handle reservations by activating vacation packages. If youre detail-oriented and enjoy promoting travel opportunities, wed love to hear from you!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Call Center Reservations/Activations Agent

Full Time

$14/Hour Commissions Bonuses (Total Compensation Plan Up To $35/Hour!)

**4 Weeks of Paid Training at $16/Hour Commissions**

Summer Bay by Exploria Resorts: 127 Town Center Blvd. Clermont, FL 34714

40 hours/week: Weekdays 12:00PM - 8:00 PM, Saturday 9:00AM - 2:00 PM

• Subject to change based on business needs

Job Summary:
The Reservations/Activations Agent will report directly to the Call Center Supervisor and Call Center Manager. They are responsible for attracting potential new customers and promoting travel of the sold vacation packages by calling and booking the reservations from package sales. The agents are responsible for providing the highest quality of service in an attentive, courteous, and efficient manner.

Responsibilities and Duties:

Maintain high accuracy and confidentiality in entering, reviewing, and updating tour packages.
Maintain a sales-driven attitude to promote the travel on the vacation packages,
Answer questions about vacation destinations, resort amenities, and facilities
Check the availability of accommodations and dates and suggest alternatives when the first choice is unavailable.
Promote accommodation upgrades and extra nights to drive additional revenue when available
Explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation
Support the daily activities and assignments provided by the Marketing Supervisor.
Maintain an upbeat, positive, and motivating demeanor.
Participate in proactive team efforts to achieve departmental and company goals.
Completes any and all tasks assigned by management.
Adhere to all company and departmental policies and procedures.
Ability to function independently with little supervision.
Verify new customers who have responded to advertisements and through other marketing channels.
Meet or exceed weekly performance metrics.
Present a positive attitude and disposition to each caller.
Build rapport with customers over the phone.
Ability to actively listen and ask probing questions to understand concerns and overcome objections.
Possess closing skills.

Qualifications and Skills:

Must have excellent written and verbal communication skills.
Prior sales experience is preferred.
Must possess good time management and organizational skills.
Must be able to read, write, and speak the English language. Being bilingual is a plus.
Must be enthusiastic, energetic, and self-motivated.
Experience working in the Vacation Ownership or hospitality industry preferred.
Proficient in Microsoft programs.

Physical Demands:
Ability to sit for long periods of time