What are the responsibilities and job description for the Activations Call Agent position at Hilton Grand Vacations?
Activations Agent Job Description
Description -
Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.
Schedule Details :
Our Activations department works Monday - Friday. Sundays Off. Saturdays and Holidays are based on business needs. Sundays Off.
Agents will work one of three assigned shifts. 9 : 00 a.m. - 5 : 00 p.m., 11 a.m. - 7 p.m. or 1 : 30pm - 9 : 30 p.m.
Paid training is provided for 4 weeks and is from 9 : 00 am - 4 : 30 pm Monday through Friday.
Key Responsibilities :
- Give the best guest experience that falls in line with our Mission, Vision and Values.
- Call package holders to book travel dates, verify details, answer questions and follow up as needed.
- Sell package upgrades that aligned with guest interest and influence guest to book certain properties / location / months according to business needs
- Meet performance standards for department metrics
- Sales skills required for the reselling / upselling and saving of packages
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
- Efficient in using multiple computer systems
- Ensure the privacy and security of confidential information about our guest and company
- Keeping accurate log of reservations on a spreadsheet
Why Team Members Like Working For Us :
Qualifications -
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience :
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
