What are the responsibilities and job description for the IT Hospitality Technical Account Manager position at CMIT Solutions?
Overview:
We are seeking an exceptionally skilled IT Hospitality Technical Account Manager to be the primary point of contact for our largest client, a company with over 80 properties and approximately 10,000 employees. The ideal candidate will work out of our main office in Rhode Island but will be primarily responsible for managing the relationship with our largest client based in Atlanta. This position requires a strong background in project management, cyber security, Microsoft 365 administration, and OKTA.
Responsibilities:
- Act as the main point of contact for the client's senior IT leadership, fostering a strong professional relationship and ensuring their needs are met.
- Manage and oversee the delivery of all managed services, ensuring SLAs are consistently achieved.
- Provide transparency to SLA measures across all services areas.
- Lead quarterly business reviews with the clients ensuring that all service towers are properly represented.
- Develop and maintain a deep understanding of the client's business objectives, IT infrastructure, and unique requirements.
- Maintain a detailed financial framework of all services provided.
- Develops annual budgets for all properties in partnership with technical leads.
- Lead and coordinate complex IT projects, utilizing exceptional project management skills to ensure on-time and within-budget delivery.
- Proactively identify and mitigate potential issues, risks, or challenges that may impact service delivery or client satisfaction.
- Collaborate with internal teams, including technical experts and service delivery managers, to resolve escalated issues and drive continuous improvement initiatives.
- Provide regular status updates, reports, and presentations to both internal stakeholders and the client's leadership team.
- Stay current with the latest industry trends, technologies, and best practices related to cyber security, Microsoft 365, and OKTA.
Requirements:
- Bachelor's or graduate degree in Computer Science, Information Technology, or a related field.
- Minimum of 10 years of experience working in larger organizations or enterprise organizations in IT service delivery, account management, or project management.
- Experience working with clients in the hospitality industry is strongly preferred.
- Experience working in managed service providers (full service) preferred.
- Strong project management skills, with a proven track record of successfully delivering complex IT projects. PMI or PMP certification is preferred.
- In-depth knowledge of cyber security best practices (NIST framework), Microsoft 365 administration, and OKTA.
- A heightened sense of urgency as it relates to the services given the nature of the client’s business.
- Microsoft, VMware, and cybersecurity certifications are a plus.
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.
- Demonstrated ability to work effectively with a diverse group of stakeholders, maintaining a professional demeanor and focus on delivering results.
- Strong problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.
- Good understanding of IT service management with a specific focus on continuous improvement.
- Some travel may be required.
Soft Skills:
- Accountability
- Attention to Detail
- Problem-Solving
- Decision Making
- Critical Thinking
Benefits:
- Competitive pay with bonus opportunity
- Health/Dental/Vision
- 401(k) with employer match
- PTO & Holidays
* This job description is an overview of the responsibilities for this position. However, responsibilities are subject to change.
CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you need assistance with our application, please get in touch with the Human Resources Department at 401-385-9966.
