Help Desk Specialist

Now more than ever, you can help build a strong and inclusive economy by expanding small business opportunities in Maine.

If you are:

An Information Technology professional who understands the vital role Information Technology and Systems play in the successful operation of the organization…

Looking to learn and grow your knowledge of IT best practices, standards and processes...

Willing and excited to roll up your sleeves to get the work done day in and day out...

A go getter, who brings diverse experiences and creative problem-solving skills…

Excited to provide great customer service and educate users on IT best practices…

Then CEI is a great place to bring your skills!

Who we are:

Headquartered in Maine, CEI is a community development finance institution that is a national leader in rural economic and business development. CEI's mission is to build a just, vibrant, and climate-resilient future for people and communities in Maine and rural communities across the country. We do this by integrating finance, business expertise, and policy solutions in ways that make the economy work more equitably.

Over 70 percent of our financing and advice go to businesses that are expanding opportunities for low-income communities, communities of color, and others who have been left behind by our economy. Learn more about working at CEI here.

What we believe:

Stewardship: As careful, responsible managers of the resources entrusted to us, we recognize that our decisions and actions have near – and long-term impacts on people and the planet

Equity: We work to ensure that all people, especially those facing individual or systems barriers to opportunity, can secure a livelihood that enables them to build assets and share prosperity.

Diversity: We engage diverse staff, board members, and partners who bring lived experience, community connections, and know-how to the problems we aim to solve.

Innovation: We foster creativity and an entrepreneurial spirit at CEI, through our networks, and in the communities we serve.

Collaboration: We share knowledge, practices, and resources, and partner with people and organizations to deepen our mission impact.

Who we are seeking:

We are looking for a Help Desk Specialist to provide technical support and resolve issues for our internal users.

You have great organization and communication skills.

You work independently and as part of a team. You take the initiative and hold yourself accountable.

You bring diverse perspectives and approaches to the team, enjoy the opportunity to work with people from a wide range of backgrounds, sectors, and identities, and foster strong relationships with internal customers (your colleagues).

You have proficient knowledge of systems such as Windows 10 and later versions, Microsoft Entra ID, Microsoft 365 Office Suite, and Microsoft Teams

You possess valuable trouble-shooting skills that allows you to find resolution to different IT challenges

You take initiative to educate and increase the knowledge of end-users, providing excellent internal customer service while doing so

You bring a passion for mission-driven work in the entrepreneurship and community development fields.

In this role:

You will Administer the ticketing system; creating and managing service requests and incidents.

You will provide desktop and application support, and user support, training and education.

You will perform computer provisioning, deployment, and maintenance

You will create and manage user accounts

You will perform virus and malware remediation

You will troubleshoot Wi-Fi and Network connectivity issues

You will create or maintain documentation for user education and IT procedures.

Preferred candidates will have:

High School Diploma

A minimum of one year of experience in an inbound, customer support role, supporting Windows desktops.

Effective communication skills – specifically you have the ability to convey technical language to end users with varying degrees of IT expertise and abilities.

Strong problem-solving, analytical skills, and critical thinking skills

Responsive and able to prioritize multiple tasks

Windows 10 or later versions experience

Microsoft Office 365 experience

Microsoft Entra ID experience is a plus

Ability to lift and/or carry up to 50 lbs.

Other details:

This is a full-time 37.5-hours-per-week, non-exempt position with excellent benefits and generous time off. The hourly pay for this position ranges from $24.50 - $26.50 dependent on experience and qualifications. We work in a hybrid model, two days in the office, and three days at home. This position is based out of our headquarters in Brunswick, ME, and Tuesdays is our anchor, in-office day for all CEI. Th second in-office day can be flexible, depending on the needs of the team, your personal needs, and with supervisor approval.

CEI’s compensation philosophy is to attract, motivate, and retain high-performing employees who are committed to the mission, values, and business success of CEI. While maintaining fiscal responsibility, we pay our employees fairly and consistently relative to the market, reward the achievement of individual, team, and organizational goals; and provide an environment for people to engage in impactful, mission-driven work. The pay range posted for this role indicates a competitive offer for a qualified candidate, depending on experience and qualifications.

Coastal Enterprises, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.