What are the responsibilities and job description for the Help Desk Analyst position at Global Technical Talent, an Inc. 5000 Company?
Job Title: Help Desk Analyst
Location: Auburn, ME
Work Type: Remote ContractJob Description:Are you a tech-savvy problem solver looking for a remote contract opportunity? We're seeking a skilled Help Desk Analyst to join our team in Auburn, ME.
Location: Auburn, ME
Work Type: Remote ContractJob Description:Are you a tech-savvy problem solver looking for a remote contract opportunity? We're seeking a skilled Help Desk Analyst to join our team in Auburn, ME.
Key Responsibilities:
- Windows Support: Provide expert technical support for Windows operating systems, troubleshooting issues and resolving user queries.
- Email Migration: Assist with the smooth transition of email data to new systems.
- Computer Lab Management: Contribute to the design, implementation, and maintenance of computer labs across multiple campuses.
- Troubleshooting: Diagnose and resolve hardware and software issues for desktop and laptop computers.
- Technical Support: Offer guidance and assistance to students and faculty in utilizing computer lab equipment and resources.
Required Qualifications:
- Strong knowledge of Windows operating systems and troubleshooting techniques.
- Experience with email migration processes.
- Ability to effectively communicate technical information to both technical and non-technical users.
- Excellent problem-solving and analytical skills.
- Familiarity with computer hardware and software.
About the Role:
This is a temporary contract position to support the increased workload during the Fall Semester. The role will be fully remote, requiring a Windows 10 or 11 computer and a smartphone. A Microsoft A5 license and Teams Phone number will be provided for the duration of the engagement.
Keywords: Help Desk Analyst, Remote, Windows, Technical Support, Troubleshooting, Email Migration, Computer Labs, IT Support, Auburn, ME
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