Store General Manager

About us

Coeur d'Alene Coffee Company is a small business in Coeur D Alene, ID. We are professional, agile, professional and our goal is to OUR STORY Coeur d’Alene Coffee Company opened in late summer 2017, when Danelle & Cody Peterson wanted to fulfill the dream of opening a coffee shop that was unique and also gives back to our wonderful community. Danelle & Cody moved from Cut Bank, Montana to Coeur d’Alene in 1992 and have raised 2 boys here. The majority of the coffee shop was hand-built by the family of 4, making it an even more special place. CDA Coffee Co houses 2 beautiful top-of-the-line Slayer espresso machines, as well as our Diedrich roaster, made locally in Sandpoint, Idaho, that enables us to roast fresh coffee daily. At CDA Coffee Company, 100% of our profits go back to the community, to help sponsor innovation and the team that works in our shop, so that they can make a career out of doing what they love, serving you delicious coffee. We are so grateful to be apart of such a kind and giving community. Learn more at cdacoffeecompany.com and @cdacoffeeco on Instagram..

Our work environment includes:

• Modern office setting
• Food provided

Coeur d’Alene Coffee Company, Store General Manager, Job Description

Responsibilities include:

• Leading day-to-day operations of the cafe
• Training and coaching staff
• Leading the store to new heights!

Job brief

Coeur d’Alene Coffee Company is on the lookout for an outgoing yet personable General Manager who is able to organize daily operations and take our business to the next level.

Responsibilities include creating and supervising the schedule, monitoring daily revenues and ordering supplies like coffee, milk and pastries, as needed.To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including and and .

We're seeking someone who can strategically bring our vision to fruition, willing to roll up their sleeves and dive into the shop's day-to-day activities. The ideal candidate is not just a leader but a team builder. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including and and .

Ultimately, you will help increase profitability, boost customer engagement and work to

Responsibilities

• Lead day-to-day operations of the cafe
• Oversee scheduling, payroll data, employee relations, hiring, onboarding, training, development, evaluation, corrective action and terminations.
• Orders, receives and breaks down loads.
• Stocks, displays and rotates product to ensure compliance with vendor and Company requirements on quality, temperature, cleanliness, selection, display and proper inventory level to meet customer demands.
• Creates effective displays for coffee, cups, pastry and other related merchandise in the coffee bar.
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Monitor and drive increased sales
• Add new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with guests and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Follow and execute company policies and procedures
• Implement and train the Point of Sale system.
• Answers and responds to incoming calls/emails appropriately.
• Receives and appropriately resolves customer complaints
• Created relationships with our wholesale customers as well as fulfill and deliver orders
• Work barista shifts when needed, such as covering sick time, vacation time and filling in when needed
• Manage Social Media

Requirements

• Work experience as a Manager and Barista
• Hands-on experience with professional coffee machines
• Good math skills / attention to detail
• Availability to work within opening hours (including weekends and holidays and events)
• On call for emergencies
• Excellent communication skills with the ability to manage and motivate a team
• Customer service attitude
• High school diploma or equivalent

Compensation

• Starting DOE $5/hr avg. tips
• Paid parking
• Up to 40 hours of paid vacation / year

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $23