What are the responsibilities and job description for the Service Desk Technician position at Coforge?
Job Title: Service Desk Technician
Role: Fulltime
Experience: 2-4 years
Skills: software, hardware and basic network troubleshooting
Location: Sioux Falls, South Dakota
We at Coforge are hiring service desk technician with the following skillset
- Provide Level 1 and 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
If interested, share your resume with Shabnam.shaikh@coforge.com
Salary : $15 - $16
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