What are the responsibilities and job description for the Customer Service Representative position at COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER?
Job Details
Description
General Description
This role is a key team player position in a constantly changing busy environment that requires accuracy, attention to details,
initiative and a pro-active approach to duties and responsibilities while working with the individuals in services, clinical team, and coworkers. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, professional
ethics, appearance, and conduct.
Primary duties include providing quality customer service by checking in individuals as they arrive for appointments; collecting
payment for services; answering and screening phone calls, taking messages, providing information and transferring to the
appropriate person/department; scheduling and rescheduling appointments; updating information in medical record; scanning
documents into medical record; mailing letters; and other general office duties as needed. This position will be cross trained in
working in multiple settings throughout the clinic and must be flexible in ability to transition between work assignments smoothly.
Physical and Mental Requirements/Environmental Checklist
- Moderate carrying, 15-44 lbs.
- Simple grasping
- Dual simultaneous grasping
- Walking
- Standing
- Sitting
- Kneeling
- Stooping
- Climbing Stairs
- Operating Office Equipment
- Operating Motor Vehicle
- Depth Perception Needed
- Hearing With Aid
- Ability to Write
- Ability to Count
- Ability to Read
- Ability to Tell Time
- Travel by car
- Inside
- Working closely with others
- Working alone
- Long or irregular work hours
Qualifications
Education, Training and Experience (including licensure and certification)
• High School Diploma or General Education Degree (GED)
• 3 years’ experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification,
billing and collections preferred.
• Bilingual preferred
Knowledge, Skills, and Abilities
• Knowledge and experience in performing office duties.
• Must be knowledgeable in computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.
Must be Knowledgeable of Medicaid, Medicare, and Private Insurance billing Practices.
Salary : $31,800 - $37,100
