Supervisor - Care Coordination BH Services

Description

The Care Coordination Supervisor is responsible for serving as the team expert and can train, model, support, and oversee Care Coordinators across BH Programs. This position demonstrates integrity in their role by ensuring state contracting performance measures and SAMHSA grant standards are met as well as LifePath Systems policies, procedures, and values are upheld. The Care Coordination Supervisor is able to identify gaps in services provision to breakdown barriers to access.  This position is responsible for ensuring that services are being provided in a trauma informed, person driven model of care, and culturally and linguistically appropriate manner. The Care Coordination Supervisor uses data driven decision making to monitor team’s assigned caseloads and ensuring individuals and families are receiving services following UM guidelines and TAC requirements. 

Supervision responsibilities include, but not limited to: bi-weekly team meetings, weekly staff supervision as needed, assigning caseloads, overseeing engagement and service delivery, managing assigned program dashboards, completing personnel action of assigned teams (evaluation, review of PTO requests and approval of time sheets, and completing coaching, training, and corrective action), and managing client support funds associated with the CCBHC-IA Care Coordination Grant funds.  The Care Coordination Supervisor is responsible for collaboration with the Training team, exemplifies effective communication with management staff, and presents team data both verbally and in writing when requested. Must exemplify leadership skills necessary to create a positive work culture within the team. The Care Coordination Supervisor performs other duties as assigned to promote overall service excellence and program success.

The Supervisor may maintain a small caseload. This position uses initiative and independent judgment to lead and provide care coordination to individuals in services to ensure their success in recovery. Care Coordination responsibilities include ensuring individuals receive timely access to quality care, working with the entire LifePath Systems team and other community organizations to identify needs and reduce barriers to care. Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. 

Specific Targets: Ensure that 100% of individuals assigned to the CCBHC-IA caseload receive an admit and reassessment/discharge NOMS. Ensure that 75% of individuals assigned to the CCBHC-IA caseload are connected to a CM within 14 days of a new intake or case assignment, are connected to a prescriber within 30 days of a new intake or case assignment, are connected to SUD services (if applicable) within 14 days of identified need, and remain fully engaged based on LOC for the 1st 6 months of NOMS period. Responsible for assessing need for client support funds  as well as effective tracking and management of funds monthly.  Monthly funds tracking is submitted within required timeframes and with 100% accuracy.  90% of service notes are signed within 2 business days of service. 75% of full chart reviews receive a score of 80 or higher in following the Golden Thread.  All required trainings are completed prior to due date. All coaching forms, team meeting agendas, minutes, and workforce sign in sheets are uploaded by 5th of each month for the month prior.

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Qualifications

Bachelors Degree in psychology, counseling, social work or related field WITH at least 2 years’ supervisory experience in an LMHA/LBHA/CCBHC required.
•    Full unrestricted Texas licensure of Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) or Licensed Marriage & Family Therapist with LMHA/LBHA/CCBHC preferred.
•    CCBHC knowledge and experience required.
•    Experience in Texas Recovery and Resiliency (TRR) required
•    Knowledge of Trauma-Informed Care Practices required.
•    Must have reliable transportation and a valid driver’s license.

•    Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention and symptom management services to individuals with serious mental illness or serious emotional disturbance. 
•    Ability to assess individual needs, to coordinate services, and to communicate effectively. 
•    Knowledge of the social services system and the ability to connect individuals with appropriate services.  
•    Ability to write clearly and professionally on all services and internal communications.
•    Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations. 
•    Ability to respond to individuals with patience, empathy and understanding.
•    Organized, detail-oriented, and computer-proficient.
•    Ability to demonstrate strong multi-cultural competency.
•    Bilingual (English/Spanish) preferred.