Customer Service Representative

Overview

COMDOC is currently seeking a part-time Customer Service Rep for our Hardeeville South Carolina area Corporate Office. Come join our fast-paced, dynamic administrative team.

Responsibilities

The main duty of the Customer Service Rep is to assist our Office Manager to collect our receivables; interface with our clients to assist with their support and supply requirements; bill sales, service and lease transactions; as well as direct and manage our field personnel to rapidly and efficiently respond to the customer locations in a fast-paced, goal-oriented Administration Department.

• Creating supply and service orders using our ERP system, E-Automate
• Assist in billing and gathering meter reads to input in to our ERP system, E-Automate
• Schedule service calls and route technical resources in an efficient manner.
• Maintaining positive relationships with clients
• Invoice service, sales and lease transactions
• Post daily cash deposits
• Assist in the collection of past due monies owed COMDOC
• Productively work with field personnel in a friendly, supportive manner to ensure their rapid and efficient deployment to customer locations.
• Assisting internal and external customers with invoicing questions related to lease billing and cash purchases
• Light bookkeeping and warehouse duties
• Help with deliveries

Things We Are Looking For

Education and Required Skills

• High School Diploma required; Associate or Bachelor degree preferred
• Understanding of basic office technologies such as printers, copiers and networks
• High computer literacy with a strong background in Excel
• Awareness of customer service principles and practices
• Ability to lift 50 lbs
• Clean driving record

Key Competencies

• Strong math and analytical skills
• Detail-oriented
• Ability to prioritize, multitask and meet changing deadlines
• Basic geographical knowledge of Georgia and South Carolina in particular coastal Georgia and South Carolina and middle Georgia in to Atlanta
• Organization
• Self-directed and able to complete projects with limited supervision
• Reliability, dependability, trust and helpful customer skills.

Apply using the really application link.'
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Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone

Work Remotely

• No

Job Type: Part-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift

Work Location: In person

Salary : $14 - $18