Hotel Front Desk Supervisor

Job Overview:
The Front Office/Rooms Assistant will play a crucial role in ensuring smooth operations at the hotel. This position involves assisting management by covering shifts in both the front office and breakfast area as needed, and being the primary point of contact in handling situations when management is not on property. The role requires ensuring that guest rooms meet Choice Standards and are ready promptly for arrivals. The individual will also assist guests with questions, concerns, and compliments during their stay, ensuring a positive guest experience.

Key Responsibilities:

• Provide support to the front office and breakfast area, covering shifts as needed.
• Act as the primary person in charge when management is not on-site, handling guest inquiries, concerns, and any operational issues.
• Ensure guest rooms are cleaned according to Choice Standards and are ready in a timely manner for guest arrivals.
• Assist guests with any questions, concerns, or compliments to ensure a high level of satisfaction.
• Communicate and coordinate with housekeeping staff to ensure rooms meet cleanliness and readiness standards.
• Be present 2-3 weekends a month, working both Saturday and Sunday to support management in day-to-day operations.
• Flexibility to work holidays as needed.
• Assist with night shifts on occasion to ensure continuity of service.

Schedule:

• 2-3 weekends per month (Saturday and Sunday).
• When working weekends, the Front Office/Rooms Assistant will receive two days off during the week.
• Must be available to work some holidays and occasional night shifts as needed.

Qualifications:

• Previous experience in a hospitality or hotel front office role is preferred.
• Strong problem-solving and decision-making skills.
• Ability to work independently and take charge when management is not present.
• Excellent communication skills and a positive attitude toward guest service.
• Attention to detail to ensure rooms meet the required cleanliness standards.
• Flexibility to work weekends, holidays, and night shifts as required.

Physical Requirements:

• Ability to stand for long periods and perform light physical tasks such as assisting with breakfast area setup and room inspections.

This role is ideal for someone who is looking to grow in the hospitality industry and enjoys creating a welcoming atmosphere for guests while supporting management and staff.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Sylva, NC 28779 (Required)

Ability to Relocate:

• Sylva, NC 28779: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $15