Digital/Electronic Banking Supervisor

BASIC SUMMARY:

The Digital/Electronic Banking Supervisor is responsible for overseeing the daily operations of the digital/electronic banking team, ensuring exceptional customer service, and maintaining the integrity and security of digital/electronic banking platforms. The role involves managing a team, monitoring performance, and implementing strategies to enhance digital/electronic banking services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, create and modify policies and procedures for digital/electronic banking processes, such as ACH, bill payments, mobile deposits, etc.
• Lead audit and compliance requirements maintaining written documentation.
• Work with core provider to monitor and troubleshoot online banking channels and platforms to ensure functionality.
• Train staff and customers on how to use digital/electronic banking products and features, such as internet banking, mobile banking, positive pay, and e-statements.
• Coordinate with other departments and external vendors to ensure compliance with bank regulations, industry standards, and best practices in electronic banking.
• Respond to department emails, phone calls and Banno conversations.
• Perform periodic audit of account setup and access including the review of cash management and scanner customer profiles
• Responsible for the department personnel management, conducting annual performance reviews, scheduling and ensuring department tasks are completed.
• Analyze performance metrics and prepare reports for senior management.
• Develop and implement strategies to improve customer experience and operational efficiency.
• Stay up to date with industry trends and advancements in digital banking technology.
• Comply with Code of Ethics standards and all applicable bank compliance laws and regulations.
• Perform all other related duties as assigned.

QUALIFICATIONS:

· Education: High School Degree or equivalent.

· Experience: Three to five years related experience.

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· Other: Must have demonstrated skills in: customer service, attention to detail, general computer/internet skills, verbal communication, integrity, people skills, thoroughness and documentation. Must be able to learn new software quickly. Ability to read, write, speak and understand English is required.

Job Type: Full-time

Pay: From $45,760.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)
• supervisor: 3 years (Preferred)

Ability to Relocate:

• Derby Center, VT 05829: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000 - $45,760