Residential Manager

Description

Position Overview:

Staff in this position is responsible for management of the day-to-day activities and programs for assigned facilities. The staff member acts on behalf of ComServ in general operation of the facility and within established guidelines. Is responsible for supervision of direct support staff working in the facilities. Is responsible for the safety and well being of all individuals living in the facilities. This position is under direct supervision of the responsible Qualified Professional.

 

Essential Duties & Responsibilities

 

Administration:

• Prepares or reviews and submits required documentation for reimbursement of work-related mileage, use of PTO, vehicle maintenance reports, safety and environmental checks and any other required reports accurately and on a timely basis. Review for accuracy and sign any reimbursement request from assigned staff.
• Assists in the new hire process by reviewing applications, scheduling initial and follow-up interviews with potential applicants selected for interviews.
• Adheres to steps described in ComServ, Inc. policy related to new hires and submits necessary documentation required in policy.
• Prepares and submits Payroll Forms promptly when there are changes in status, address, name, rate of pay, leave or separation of employment.
• Reviews and submits accurate weekly documentation for services provided.
• Adheres to all regulatory standards, organizational policies and procedures and monitors compliance across shifts. (i.e. active treatment, fire drills and disaster drills, confidentiality)
• Acts as safety officer for the facility and reports any problem areas to the supervisor.
• Ensures purchase of necessary food, cleaning supplies, completion of work orders, etc. in order to maintain and provide a clean, secure home environment for the individuals.
• Ensures petty cash is managed appropriately, accurately, and completes any request for additional petty cash. Submits receipts and required documentation for petty cash or cash advances in a prompt and timely manner.
• Obtains approval through a purchase requisition/purchase order and submits invoices for expenditures to accounts payable within timeframe required.
• Implements and adheres to ComServ, Inc. policies and procedures.
• Ensures that all monthly fire and disaster drills are completed on time and appropriately, according to regulations.
• Schedules health and fire inspections per regulations and reports any demerits to supervisor. Provides copy of inspection to Regional Service Director for submission with annual licensure renewal.
• Gathers and reviews documentation for accuracy and completeness and sends data to Reimbursement Officer, if applicable.
• Maintains and utilizes the home and other company property entrusted to your care. Purchases, distributes, and supervises the use of resources such as, but not limited to, food, supplies, clothing, small equipment items and other appropriate needs for the program/individuals.

 

Supervision:

• Provides on-call coverage to staff working in the facility 24 /7. Delegates coverage as needed and as approved.
• Maintains an accurate and complete staff schedule to ensure proper coverage in the facility and minimize use of overtime for coverage and post the schedule with any changes weekly.
• Reviews time entered in MITC to ensure accuracy and completeness of time entered.
• Ensures all edits are complete and accurate and approved accordingly in MITC.
• Adheres to ComServ, Inc. policy and procedure regarding new hire and other personnel processes related to staff supervised.
• Ensures that staff have thorough knowledge of human rights and assures protection of those rights through monitoring and follow-up as appropriate.
• Ensures that staff supervised are notified to attend all mandatory training and meetings.
• Ensures that individuals attend all medical appointments.
• Provides guidance, support, supervision, motivation and positive attitude to and for staff in order to promote a team based environment.
• Ensures that staff supervised including self are provided training according to the Person Centered Plan/Individual Program Plan/Crisis Plan/Behavior Support Plan.
• Ensure that staff supervised and self are training goals provided in the Person Centered Plan/Individual Program Plan/Crisis Plan/Behavior Support Plan.
• Recommends and takes any action required regarding job performance and completes the documentation in coordination with the Qualified Professional and Human Resources Director.

 

Regulatory:

• Ensures that all medication administration policies are followed.
• Ensures that all licenses are displayed appropriately for the facilities.
• Monitors compliance with all licensure and regulatory standards and follow-up on all programmatic recommendations and plans correction. Keeps supervisor and Regional Service Director apprised.
• Have a working knowledge and adheres to all ComServ, Inc. Policies and Procedures.
• Adheres to all local, state, NCDHHS, DHSR, LME/MCO and CARF Standards.
• Ensures that all annual county inspections are scheduled and completed.

 

Documentation:

• Prepares and submits required documentation for reimbursement of work-related mileage, use of PTO, vehicle maintenance reports, safety and environmental checks and any other required reports accurately and on a timely basis. Reviews for accuracy and signs any reimbursement request from staff supervised.
• Documents program specific information per rules and regulations of the service provided in the facility.
• Provides information for competency files as needed.

 

Clinical:

• Monitors supply of medications and reports needs to nursing staff/supervisor.
• Monitors and orders all liquid medications and treatments as needed. Transports medications to appropriate homes to be placed in medication boxes per regulations. Is accountable for medications by signing sign-out sheet provided by supervisor/nursing staff.
• Responsible for ensuring medication is picked up from the pharmacy in an emergency situation on instruction from supervisor/nursing staff.
• Participates in the Person Centered Planning process.
• Acts as a member of the Interdisciplinary Team if applicable to the facility.
• Trains, teaches and monitors goals and programs specific to the individuals served.
• Attends all interdisciplinary team meetings as scheduled.
• Attends all Clinical Team meetings.
• Monitors facilities periodically (AM, PM and weekends) while individuals are present.
• Ensures that individuals in the facilities have opportunity to integrate into the community, to decorate their bedrooms, shopping for personal items and make other personal choices.
• Ensures that individuals living in the facility have input into daily living activities through self-governance meetings.
• Participates in admissions and discharge committees as requested by supervisor and/or Regional Service Director.
• Ensures all staff supervised attend all mandatory pre-service and annual recertification training.
• Reports all human rights violations to the Supervisor/Administrator on call.
• Be aware and respect cultural diversity.

 

Direct Support:

• Provides direct support as needed or when deemed necessary by supervisor.

 

Other:

• Employee in this position must be flexible with schedule and make changes as requested or required by position; responsibilities to include all shifts, weekends, holidays and after hours.
• Participates in committees as assigned by supervisor and/or Regional Service Director.
• Completes and submits timely, accurate and complete documentation necessary for processing.
• Attends all organizational training required for position. Attends all outside training and education as approved by supervisor and/or Regional Service Director.
• Participates in company functions as directed by your supervisor and/or Regional Service Director.
• Acts as a role model for other ComServ, Inc. staff and individuals receiving services.
• Maintains formal and informal contacts with the legally responsible parent or guardian as needed and assigned by supervisor.
• Ensures and supports cultural competency in conducting responsibilities that is reflective of the community and individuals served in regard to culture, race, ethnicity, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, and language.
• Adheres to ComServ,Inc's corporate mission, vision, and philosophy.
• Adheres to ComServ,Inc's  Code of Conduct and Code of Ethics.
• Ensures that all ComServ Inc equipment or vehicle used in conducting the responsibilities of this position is used in a responsible manner and maintained appropriately.
• Performs any other duties as assigned and approved by your supervisor and/or Regional Service Director.

Qualifications

Minimum Education & Experience Requirements:

Graduation from High School or GED plus a minimum of three years experience working in a direct care position in a facility serving developmentally disabled persons and a minimum of two years of supervisory experience supervising four or more staff (may be either in the field of health services or other than health services which provides evidence of ability to deal effectively with multiple tasks and supervision responsibilities); OR an acceptable combination of education and experience.

 

Knowledge, Skills & Abilities Required:

Ability to work well with others, communicate clearly, verbally and in writing, possess leadership/supervisory and management ability. Ability to train and supervise staff. Ability to coordinate and instruct staff. Ability to establish rapport and relate to the individuals served, their families, community agencies, and groups, and a variety of other persons they might have contact with related to service delivery. A valid NC drivers license and a safe driving record acceptable under ComServ, Inc. liability carrier is required.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a variety of automated office equipment including a computer to communicate via e-mail, copier, fax machine, wheelchairs, lifts where applicable, and other resident related equipment. Must be able to exert up to fifty pounds of force occasionally and/or frequently to lift, carry, push, pull, or otherwise move objects. Physical demands are in excess of sedentary work; position requires walking, standing, reaching, stooping, etc. long periods of time. Must be able to lift and/or carry weights of up to one hundred fifty pounds with assistance.

 

Special Knowledge, Skills & Abilities:

• Ability to read, write, follow instructions, read directions, perform basic math.
• Shall be willing and able to use various and creative means of communication.
• Should exhibit characteristics such as patience, kindness, and an eagerness to help.
• Must be flexible, and display a willingness to adapt to ever-changing environments due to the individual needs of the population served.
• Potential employees must have a valid North Carolina drivers license and possess a safe driving record as deemed acceptable by the companys insurance provider.
• Should be able to use good judgment.
• Must be able to respond to emergencies, collaborate and work as part of a team.
• Must exhibit a positive attitude.

 

Adaptability

• Remains effective despite changes in job
• Moves through a variety of tasks requiring different approaches, knowledge and concerns
• Moves from one job priority to another as required by internal and external demands

 

Collaboration/Team Work

• Acknowledges the importance of others opinions and ideas; accepts that some people will never be completely convinced of one point of view
• Works toward solutions

 

Judgment

• Considers the pros and cons before making a decision
• Considers organization and managements views
• Thinks about and deals with potential problems that might be coming from a decision

 

Planning and Organizing

• Documents important tasks or activities to achieve required results
• Distinguishes between what is urgent and what is not in setting priorities.

 

Physical Demands/Conditions:

The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be considered on an individual basis.

 

Summary: Direct Care positions are responsible for performing various physical tasks when working with individuals served in a Day Activity Program, Group Home or Community Environment. Below are a list of movements that Direct Care Staff must be able to demonstrate in his/her job skills in order to be able to successfully perform the essential functions of the Direct Care position. The Direct Care Employee must be able to perform the job tasks with or without reasonable accommodation as outlined in ADA.

 

 

Definitions:

Sitting: Remain in the seated position.

Standing: Remaining on ones feet in an upright position at a workstation without moving

about.

Walking: Moving about on foot.

Lifting: Raising or lowering an object from one level to another.

Carrying: Transporting an object, usually but not limited to holding it in the hands or arms or on and over the shoulder.

Pushing: Exerting force upon an object so that the object moves away to desired

direction.

Pulling: Exerting force upon an object so that the object moves toward the desired

location.

Balancing: Maintaining body equilibrium to prevent falling when walking, standing,

leaning, crouching, running, and climbing.

Climbing: Ascending or descending ladders, stairs, ramps, and van steps using legs or hands and arms. Body agility is emphasized.

Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of lower extremities and back muscles.

Kneeling: Bending legs at knees to come to rest on knee or knees.

Crouching: Bending body downward and forward by bending legs and spine.

Crawling: Moving about on hands and knees or hand and feet.

Reaching: Extending hand(s) and arm(s) in any or all directions including but not limited to in front of body, behind, to the side, downward, and upward.

Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved as an extension of the hand, such as to turn a switch or button a sweater.

Fingering: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in described in handling.

Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips.

Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to another person. Convey detailed spoken instructions to Individuals served, colleagues, supervisors, or to general public such as visitors accurately, clearly, and concisely.

Visual: Three dimensional vision. Ability to judge distances and spatial relationships so

as to see objects where and as they actually are.

 

• This position requires that an employee work in close proximity to individuals with physical and mental disabilities.
• The employee may encounter unpredictable situations based upon the physical and mental attributes of the population served.
• The employee may be exposed to infectious diseases and bodily fluids.
• The employee should be able to stand, ambulate, and/or walk throughout an (8) eight hour work day.
• With assistance, an employee will be asked to assist, lift, transfer or carry individuals of varying weights, sizes and abilities to self-ambulate.
• Ability to ascend and descend steps, stairs, van steps, ladders and step stools.
• Should be able to perform with ease bending, stooping, and kneeling while lifting a minimum of 50 pounds independently.
• Ability to tolerate the smell of urine, feces, vomit, saliva, etc.
• Must possess the ability to move with ease and variable speeds to serve the needs of the individuals constant changing human behaviors.
• Must be able to tolerate extreme hot, cold, noise, vibration and moving mechanical parts, etc.