What are the responsibilities and job description for the Call Center Customer Service position at Conjoint inc?
Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to handle various inquiries efficiently. Whether you are fluent in English or multilingual, your skills will be invaluable in enhancing our customer experience.
Duties
Duties include, but are not limited to:
- Promoting and/saving products and services
- Providing an excellent customer experience via phone
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills
- Ability to follow tactical call flows to optimize the customer experience.
MINIMUM REQUIREMENTS
· Outstanding Customer Service skills.
· Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
· Basic math skills, data entry skills, and sales aptitude
· Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
· Ability to multitask in a fast-paced environment.
PREFERENCES
Previous Customer Service experience in a high volume
2 years of Call Center experience or equivalent required
1 yr contact center and 1 yr retention experience are preferred
High school diploma or the equivalent
Job Type: Contract
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- South Charleston, WV 25303 (Required)
Ability to Relocate:
- South Charleston, WV 25303: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15