Collections Manager

Collections Manager

If you are seeking a fulfilling career where you can drive impactful change, enhance efficiency, and maximize financial recovery, look no further! Consolidated Community Credit Union is searching for a motivated Collections Manager to join our expanding team. Collaborating with some of Oregons most influential organizations and the communities we proudly serve, we are dedicated to improving financial well-being through enduring relationships with our members.

If you excel in customer service and possess strong problem-solving skills, we invite you to apply!

Join an energetic and collaborative team and enjoy a competitive compensation package, including:

• A generous incentive program for outstanding performance.
• Paid holidays and PTO to support work-life balance.
• Comprehensive medical, dental, vision, and Rx coverage.
• Disability, Life, AD&D, and other insurances for peace of mind.
• HSA and FSA plans to offset healthcare expenses.
• 401k program with an 8% profit-sharing contribution.
• Employee Assistance Program for personal support.
• Service Awards, Year-end Bonuses, and other appreciation perks!

Responsibilities:

• Lead and oversee the daily operations of the collections team, driving efficiency and optimizing recovery strategies.
• Develop and implement process improvements to enhance collections effectiveness while maintaining a member-focused approach.
• Monitor and report on department performance, preparing monthly delinquency reports for management and the board.
• Resolve escalated disputes and negotiate with accounts at various stages of delinquency, ensuring fair and effective resolutions.
• Coordinate vehicle repossessions, manage bankrupt and deceased loan accounts, and oversee home foreclosure processes, ensuring compliance with legal requirements.
• Identify trends and inefficiencies in collections operations and implement solutions to improve workflows and financial recovery.
• Maintain a strong customer service focus, balancing member relationships with business objectives to achieve optimal outcomes.
• File small claims on delinquent and charged-off loans, monitor for wage and bank garnishments, and ensure legal compliance in all recovery efforts.
• Perform loan modifications, recasts, payment corrections, and late fee waivers when appropriate.
• Conduct skip-tracing activities to locate delinquent members when necessary.
• Address credit disputes, ensure accuracy in credit reporting, and make necessary corrections.
• Train and mentor collections staff, fostering a culture of continuous improvement and accountability.
• Other duties as assigned.

Education, Experience, and Certifications:

• 5 years of management experience, specifically in loan collections
• Strong knowledge of credit union collections, including regulatory compliance.
• Familiarity with consumer lending products.
• Proficiency in PC skills (Microsoft Office) and familiarity with Symitar systems is advantageous.
• Detail-oriented with excellent written and verbal communication skills.
• Ability to communicate effectively across departments and with members.

Physical Requirements:

• Ability to perform repetitive motions involving wrists, hands, and fingers.
• Comfortable using a keypad, keyboard, and mouse for extended periods.
• Normal or corrected vision and hearing within normal range.
• Capacity to adjust, lift, carry, or push/pull objects as required.
• Ability to remain stationary (standing or sitting) for extended periods and move about to accomplish tasks.

Other Requirements:

• Must be bondable; credit and background checks are mandatory.
• Understanding and adherence to all Credit Union policies, banking regulations, and applicable federal, state, and local laws.

NOTICE

This job description in no way states or implies that these are the only tasks to be performed by the person occupying this position. You are required to follow any other instructions and to perform any other job-related duties.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, you will possess the abilities and aptitudes to perform each task proficiently.

Ability means to possess and apply both knowledge and skill.

This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.

This job description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on the Credit Union's needs, being in good standing, fully competent performance, and other non-discriminatory issues.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This position description does not create an employment contract, implied or otherwise, other than an at-will employment relationship.