What are the responsibilities and job description for the 2 Year Experience Hotel Desk Clerk position at Contempra INN?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services. If you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of room availability and reservations.
- Process payments and manage billing procedures.
- Conduct night audits as required to ensure financial accuracy.
- Provide information about hotel amenities, local attractions, and services.
- Assist in coordinating special requests or arrangements for guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Requirements
- Previous experience in guest services or hospitality is preferred.
- Familiarity with hotel management software is a plus.
- Strong phone etiquette and proficiency in phone systems.
- Excellent communication skills, both verbal and written.
- Ability to build rapport with guests from diverse backgrounds; multilingual or bilingual skills are highly desirable.
- Strong organizational skills with attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude and a commitment to providing outstanding guest relations.
Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
Ability to Relocate:
- Kenner, LA 70062: Relocate before starting work (Required)
Work Location: In person
Salary : $15
