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Telecommunications Analyst

COOLSOFT
Madison, WI Full Time
POSTED ON 1/6/2025 CLOSED ON 1/22/2025

What are the responsibilities and job description for the Telecommunications Analyst position at COOLSOFT?

Job Details

Telecommunications Analyst

Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, deskphones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected.

Minimally qualified applicants must have:
Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
Working knowledge of Networking concepts
Experience with Cisco phones and infrastructure

Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

Required Skills & Years of Experience: 2 5 Years
Video Conferencing infrastructure and endpoints management
Unified Communications Systems (Webex, PBX, ACD,etc)
Mobile device support and Management
Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)
Preferred vendor Experience:
Cisco
Mitel
Zoom
AirWatch
Apple Business Management
Microsoft
Required soft skills:
Ability to work independently but in a team environment-
Able to meet deadlines
Punctual
Ability to multi-task and balance their work day
Ability to troubleshoot complex problems and determine a solution

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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