Dental Receptionist

Coos County Family Health Services is looking for a Dental Receptionist working in our Berlin location! This position is Monday through Thursday, 10 hours per day 40 hours per week. Full-time Benefits Available. Generous Earned Time Benefits accruing up to 4 weeks per year.

SUMMARY

Facilitates the smooth transition of patients and provides a range of critical tasks that support an efficient, effective and financially sustainable dental center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer and screen the telephone, greet patients in a professional, friendly manner.
• Pulls and prepares patient charts and prepares daily information needed for dental staff.
• Takes steps to ensure an orderly and appropriate atmosphere in the dental center.
• Schedules and confirms appointments when needed and follows up with NO SHOW appointments according to dental centers policy.
• Verification of insurance eligibility (via computer, telephone, or Point Of Service) and checks coverage limitations and patients co-payment responsibility; process self pay patient applications, verify income eligibility for sliding fee scale.
• Assists patients in completing dental history, consent and financial forms if necessary and obtains and verifies patient information during the registration process.
• Maintains electronic and paper dental records as required; transmission of electronic claims, posting insurance payments to patient accounts.
• Checks in the patients; requests and collects co-payments and outstanding balances on accounts.
• Triages emergency patients according to dental centers emergency policy and works those who meet emergency criteria into open slots in the daily schedule; schedules future appointments as available for patients whose needs are not urgent or emergent.
• Completes the check-out process for patients, scheduling follow-up appointments as needed to complete the treatment plan.
• Helps to manage patient flow in the dental center.
• Manages all aspects of the prior approval/authorization process-submits required documentation (via mail and/or computer as appropriate); monitors and tracks status of requests.
• Performs a variety of clerical duties and assist in processing reports as needed.
• Assists in inventory of clerical office supplies; orders and restocks as necessary.
• Collects and distributes mail and messages to include faxes and electronic mail.
• Reconciles completion of daily cash deposit; assist making deposits as needed.
• Participates in the ongoing evaluation of Dental Program operations to assure the delivery of high-quality services that support the financial sustainability of the program.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent.
• Previous medical or dental reception, registration or billing experience preferred.

LANGUAGE SKILLS

• Ability to communicate effectively with others using the spoken word.
• Ability to communicate effectively with others using the written word.

COMPUTER SKILLS

• Must have basic experience/knowledge of computer systems and programs.

REASONING ABILITY

• Ability to perform work accurately and thoroughly.
• Accept responsibility and account for his/her actions.
• Ability to adapt to change in the workplace.
• Working knowledge of office procedures and equipment
• Ability to make critical decisions to solve a problem or reach a goal while following company procedures.
• Ability to organize well and follow a systematic method of performing a task.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Participates in the ongoing evaluation of the dental centers operations to assure the delivery of high-quality services that support the financial sustainability of the dental center.

CERTIFICATES, LICENSES, REGISTRATIONS

• Possession of certifications in dental assisting, including a certification in Dental Radiology is preferred.
• Current CPR certification required.
• Current driver's license and reliable means of transportation required.