Deskside L2 IT support. will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users. Additional responsibilities. Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems. ...
The Technology Consulting Analyst Intern works closely with Service Desk and Customer Success teams to drive process and business improvements in addition to service satisfaction for our clients. They consult and contribute to optimized incident resolution, provide detailed documentation inside ITSM records, and follow through on task resolution with end users and internal staff. The role blends traditional consulting and business analyst roles, ...
Coretek. is a leading AI, Security, and Managed Services Provider dedicated to empowering organizations with cutting-edge technology solutions. We are Microsoft's #1 Ranked Cloud Solution Provider (CSP) in the US and provide a Microsoft Centric suite of Cloud solutions as well as providing Hybrid Datacenter solutions leveraging industry leading technologies such as Palo Alto, Nutanix, and IGEL thin device solutions at the endpoint. Our comprehens...
