Sales Account Manager

• Support customers with management of their orders from the initiation PO to shipping the finished goods.
• Monitor open reorders with systematic updates for visibility to all internal departments.
• Manage and update internal teams on ETA’s of Consigned Materials systematically.
• Serve as a focal point for inquiries and information on production planning and customer service delivery issues.
• Review, publish, and follow-up on documents associated with manufacturing of a product, which includes issuing part numbers, creating/revising Bills of Material, managing customer Purchase orders, and issuing product sales orders.
• Manage customer visits coordinating participation by other Cosmax teams.
• Participate in meetings discussing order updates, shop floor scheduling, and current issues regarding shipping, receiving, and related areas.
• Manage the entire product lifecycle-updating BOM’s with new artwork, managing the phase out of old packaging and communicating liabilities on old/unused materials. Work to get approval to dispose or return.
• Provide basic reporting on inventory levels, sales order status and overall customer satisfaction.
• Work closely with New Business Development and Finance group confirming and maintaining pricing for on-going products.
• Deliver on time reporting of forecast and projections of ongoing business.
• Work with planning team to expedite schedules where necessary and provide revised basic production planning information to customers.
• Problem solve and handle exceptions. Inform supply chain team of changes to customer requirements as necessary.
• Issue delivery requests to our shipping group, and assist with any coordination between Cosmax shipping, Customer and 3pLogistics groups.

• Support AR team to ensure customers follow agreed to terms for payment of invoices.

• For any PO cancellations/ delays of reorders, work with internal teams to gather details allowing you to issue liability details to customers in timely manner and support quick resolution.