What are the responsibilities and job description for the Server position at COUNTRY CLUB OF MOBILE INC?
THE COUNTRY CLUB OF MOBILE
JOB DESCRIPTION
TITLE: Server FLSA STATUS: Non-exempt
REPORTS TO: Asst.Director of F&B Operations DEPARTMENT: Food & Beverage
JOB SUMMARY: As a Country Club of Mobile Team Member, you must be friendly, outgoing and possess good communication skills. Our members and guests expect the best. As a CCM Team Member you play a major role in providing the best quality service possible. “Service with a Smile” is a key element in providing a positive experience. Your individual personality and smile should shine through; you should make every effort to use it to your advantage. You should be organized, able to think and act quickly and effectively while retaining self-composure. All CCM Team Members must at all times, be guest-sensitive and possess a sense of urgency in your timing. Successful CCM Team Members take pride in personal appearances, show dedication, display integrity and honesty in all areas of service.
SUMMARY OF ESSENTIAL FUNCTIONS:
1. Sets up side station and performs assigned side (prep) work.
2. Greets all members and guests upon arrival and assists in their seating.
3. Distributes food and wine menus; answers questions.
4. Takes alcohol and non-alcohol drink orders, answers questions and suggests regular or special menu items.
5. Delivers drinks other than water.
6. Takes members’ and guests’ orders; suggestively sells food and beverage items, if appropriate.
7. Places orders with kitchen through point of sale machine; informs cooks about any special cooking instructions.
8. Refills beverages now and throughout the meal.
9. Serves meal courses from trays brought by food runner; places dishes by courses in front of each person ladies first.
10. Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
11. Removes soiled dishes.
12. Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
13. Verifies accuracy of prices particularly if they are members of the Vintner or Brewers clubs and if they have ordered beverages.
14. Presents the check.
15. Is responsible for all the food delivered is charged and make sure all tickets are verified and signed at the end of the shift.
16. Keeps tables, dining room and bus station areas clean.
17. Advises supervisor of any complaints as soon as they occur and does everything to mitigate complaints.
18. Performs clean-up and closing duties as assigned by manager.
19. Attends pre-meal meetings as requested by the Food and Beverage Manager or Manager on Duty.
20. Thanks members and guests; invites them to return.
21. Consistently follows local and state laws and the Club’s policies and procedures for the service of alcoholic beverages to members and guests.
22. Performs other appropriate duties assigned by Manager on Duty.
23. Is punctual and works the prescribed schedule.