What are the responsibilities and job description for the Hotel General Manager position at Courtyard by Marriott Detroit/Utica?
Job Overview
We are seeking a dynamic and experienced General Manager to lead our Courtyard by Marriott, Utica ensuring exceptional service and operational excellence. The ideal candidate will possess a strong background in hospitality and management. As the General Manager, you will be responsible for overseeing daily operations, managing staff, and enhancing the overall guest experience.
Duties
- Oversee all aspects of hotel operations, including the Courtyard Starbuck Bistro, Beverage and Food preparation, service quality, and customer satisfaction.
- Lead and manage a diverse team, fostering a positive work environment that encourages teamwork and professional development.
- Implement effective training programs for staff in all areas such as housekeeping, laundry, front desk, maintenance, etc, ensuring Marriott Brand Standards are followed.
- Develop and maintain operational policies and procedures to ensure compliance with health and safety regulations.
- Monitor financial performance, including budgeting, cost control, and inventory management.
- Address guest inquiries and complaints promptly to enhance overall satisfaction.
- Drive marketing initiatives to promote the establishment and attract new customers.
- General Manager responsible to participate in everyday sales efforts and revenue management.
Requirements
- Proven experience in a leadership role within the hospitality industry, preferably in national brand hotels.
- Exceptional team management skills with the ability to motivate and inspire staff.
- Proficiency in Front Desk systems and other restaurant management software.
- Excellent communication skills with a focus on customer service excellence.
- Ability to work flexible hours, including day time, evenings, weekends, holidays as needed.
- A passion for hospitality and a commitment to providing outstanding guest experiences.
Join us in creating guest memorable hotel experiences while leading a dedicated team committed to excellence!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $60,000