Customer Service Account Manager

Extended Coverage Customer Service Account Managers are responsible for the management of business from an assigned customer base and are responsible for the daily hands-on task of meeting customer satisfaction along with driving revenue growth.

Responsibilities

• Collaborate with Planning and Fleet Management to maximize utilization and revenue.
• Meet specific assigned load count goals to drive company revenue growth.
• Solicit freight from assigned customer base via phone and email.
• Monitor and report on customer commitments to ensure commitments are met.
• Ensure customers with drop pools have sufficient equipment to meet demand.
• Monitor and trace shipments to ensure loads are running on schedule.
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements.
• Ensure all pertinent load information is gathered and stored within the system accurately.
• Research and record accurate service data to be sued in presentations for internal reporting along with external reporting to customer.
• Coordinate with Sales, Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
• Maintain data integrity in all programs while managing daily responsibilities.
• Cross train within the Extended Coverage team.

Qualifications

• Excellent communication skills a must; verbal and written.
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Ability to manage competing priorities in a fast paced and demanding environment.
• Highly Organized and able to make decisions with good discernment.
• Ability to work independently with minimal supervision or function in a team environment sharing responsibilities, roles and accountability.
• Must be a team player.
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones.
• Adaptability and creative problem-solving skills are a must.
• Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
• Prior customer service experience highly desired.

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.

Pay Range: $44,990.40 -$69,576

Pay Grade: 7

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer

M/F/Disability/Veteran

VEVRAA Federal Contractor