Supervisor- Hilltop

Description

Position:  Supervisor

Reports To:  GM; KM; MOD

Classification:  Full Time/Hourly

Job Summary: The purpose of this position is to lead the daily Food & Beverage unit operations including overall quality, service, and service staff performance of the designated unit. The Supervisor will work daily with the staff to ensure both Guest and Associate Satisfaction in the unit by training, coaching, developing and correcting behavior of the Associates. This is a leadership position that directs the work of hourly staff.

Essential Functions:                       

• Execute unit operations including food and beverage promotions, customer service and inventories.
• Lead the Front of the House staff in training the following: restaurant standards and customer service.
• Assist F&B Management in monitoring labor, inventory and Food Handlers Certifications.
• Monitor the performance of unit service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, training and mentoring of staff
• Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
• Maintain policies and procedures. Adhere to HACCP, OSHA and alcoholic guidelines.
• Provide assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B.
• Assist the F&B Management in all kitchen efforts, staffing and inventory controls as assigned.
• Assist in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories.
• Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing methods for inventory control and adhere to purchasing procedures.
• Ensure proper maintenance, cleaning and operation of the unit and service equipment.
• Continue to enhance the guest service experience by creative initiatives.
• Assist in the execution of administrative function such as reporting, forecasting, quality assurance and departmental meetings.
• Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry.
• Performs other duties as assigned

Skills and Competencies:

Education:

 High School diploma or GED required

Bachelor’s degree in hospitality or business preferred

Experience:

• Minimum 3 years of experience in commercial Food & Beverage operation or a bachelor’s degree with 1 year of experience in a Food & Beverage operation required.
• One year experience in a leadership role is preferred
• Experience in a high volume, quality focused establishment is preferred
• Excellent written and oral communication skills required
• Positive interpersonal skills required
• Must have a Food Handlers Card

Crews Core Values

C – Collaborative sprit is essential to our workplace environment. We foster a culture of collaboration and teamwork. Each team member plays an integral role. We value the importance of everyone’s contribution. We are one team, the Crews Team.

R – Realize revenue is driven through results and respect; So, we operate with a sense of urgency to service our guests and brand partners.  We outperform our competition, and we win as a result.

E – Embrace and drive change through empowerment and operational excellence. We do it better by being genuine, thoughtful, and innovative. We continuously explore and integrate new tools with the goal of providing best-in class service to our guest.

W – We Care and take the time to coach and train. We are 100 % coachable.  We hold each other accountable through authentic, and honest feedback. We care about each member of the Crews Team simply because, We Care.

S- Success is the Crews experience- The secret to our success is our Team.  The Crews Team is made up of amazing individuals who are approachable, fun, authentic and humble, who have an absolute passion for providing an extraordinary service. We go above and beyond for our guests, our teams, our brands, and the communities in which we operate.

Qualifications