Accounts Receivable Specialist - Hybrid role

Job Summary

The Accounts Receivable Specialist will be responsible for managing the cash inflow activities for the company and the risk associated with those through collections, and chargeback resolution. Heavy correspondence with customers, sales, and business support teams to resolve pricing disputes, shortage claims and various deductions. Manage efficient cash flow reporting, process credit card payments, e-checks, and review newly setup accounts. Monitor shared inbox to assist with customer request for invoice copies, statements, etc.

Responsibilities

• Act effectively as the point-of-contact for internal and external customers in resolution of outstanding balances.
• Be able to manage a large accounts receivable portfolio which include negotiating and creating plans of action with customers.
• Negotiate differences with customers and develop plan for payment and dispute resolution. Oversee the recovery of funds and / or how it is managed in the ERP.
• Responsible for the management of the chargeback, credit, bad debt write-off, credit releases, and chargeback reversals.
• Manage account transactions in support of the receivables and credit process, including establishing and maintaining account reconciliations and troubleshooting past due causes.
• Use experience and customer knowledge to determine the proper time to place accounts on credit hold in collaboration with management.
• Maintain professional relationships with internal and external contacts, including customer service, sales organization, and management to review and assess credit worthiness and payment habits.
• Escalate unresolved customer account issues, tracking to final resolution. Document communications and follow up to ensure all necessary actions are completed for payments to be made and reflected accurately on customer accounts.
• Initiate and support the continual improvement of standard company process and procedures through the increased use of technology and effective process.
• Additional projects and duties as needed.
  
  

Qualifications And Skills

• 3 years’ experience working with accounts receivable/collections
• Strong negotiation experience
• Strong emphasis on verbal and written communication skills and ability to interact effectively at all levels of the organization
• Detail orientated, proven success as a team player
• Ability to solve problems
• Must be a self-starter who can handle a heavy volume of work and be able to able to handle multiple tasks at the same time
• Sage ERP system knowledge is a plus
• Creative problem-solving
• Organizational skills and attention to detail
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills and ability to interact effectively at all levels of the organization.
• Good time management skills and experience working with high volume data
  
  

Work Environment

This position operates in an office environment. The employee is occasionally exposed to facility elements such as noise, dust, fumes, and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.