Main Responsibilities of a Crew Member. CUSTOMER SERVICE: Instinctively serve the customer with a smile and genuine intentions to provide customers with a great experience. Always act in a way that represents the “Crumbl Culture”. BAKING CRUMBL COOKIES: Follow Crumbl recipes with exactness and care. Pay close attention to the details of each cookie, making sure consistency and quality is experienced every time. PRESENTATION & CLEANLINESS: Be deta...