Call Center- Technical Service Rep

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions. 

We are currently seeking qualified candidates to fill the role of a Technical Service Representative . This is a call center-type position and will work out of a cubicle. 

Role and Responsibilities

• Works with customers and internal management team to resolve daily technical issues
• Verifies accuracy of information in shop floor system, indicating issue(s) with unit
• Receives and stores units which have been put on hold
• Takes pictures of units and uploads through customer website
• Reads and responds to emails from customer, client and internal personnel
• Communicates by phone and email to customer for resolution of holds
• Obtains customer’s resolution and communicates desired actions with repair line
• Interacts daily with operations and materials groups
• Communicates with company management and customer contacts through written communication (email and messaging)
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May assist in verifying and receiving approval for charges to customers
• May work with customer/business partner to locate units and inform them of repair status
• May assist with customer escalations and works to resolve issues to complete repair process
• May perform other duties as assigned

Education, Training and Skills

• High school diploma or equivalent required
• Associates degree in a related field, preferred
• 1 year or more customer service skills in a related field, preferred
• Experience in electronics repair or manufacturing environment, preferred
• Proficient English abilities required
• Must be able to perform multiple duties and complete assigned duties with deadlines
• Email and written messaging with basic Excel knowledge
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills
• Familiarity with continuous improvement methods, preferred
• Must be able to work in a fast-paced team environment with close supervision

Working Conditions and Essential Abilities & Functions 

• Warehouse environment (may not be climate-controlled)
• Occasional standing, crouching and stooping
• Frequent walking, sitting, reaching and twisting
• Frequent lifting, carrying, pushing and pulling up to 20 lbs.
• Occasional lifting, carrying, pushing and pulling up to 50 lbs.