Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Anticipates and responds to guests in a friendly and positive manne...
ESSENTIAL DUTIES AND RESPONSIBILITIES. Guest Service. Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Anticipates a...
This position is responsible for cleaning guestrooms according to company standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction. Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. Accountable for guest satisfaction as it pertains ...
Accountable for supervising staff to ensure highest level of food quality and production to standards. Responsible for daily line checks, ongoing audits of consistency and quality, and follow up as necessary. Recognizes opportunities for improvement, and implements the necessary changes. Develops standard operating procedures to maximize quality. Ensures food preparation and delivery standards are met for banquet events and all outlets including ...
This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest service and promptness to guests dining in the restaurant. Follows CSM and brand standards of quality to ensure guest satisfaction. Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest ...
This position is responsible for providing assistance in engineering operations. including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction. Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections...
Maintains the dish machine, ensuring minimum temp requirements are maintained. Cleans the dishwasher, changes the water based on amount of use, and cleans curtains and traps. Air dries dishes as needed to ensure no spots, and ensures proper storage (not stored wet). Inspects dishes being washed and re-washes as necessary. Responsible for removal of trash, breaking down boxes, railroad scheduled cleaning, and maintaining floors. Completes deep cle...
This position is responsible for maximizing hotel revenue and profit for a defined cluster or region of hotels. The position requires collaboration with corporate and hotel teams to maximize revenue and profit but not limited to rooms revenue. The position is accountable for revenue/profit innovation through pricing, inventory controls, historic and future analysis, communication and implementing revenue-enhancing strategies. Other responsibiliti...
This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Responsible for meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums. Detailing events and consistentl...
