Collections Representative - Full Time (40 Hours)

Responsibilities:

• Contact customers with overdue payments over the phone, by email or mail in a professional and empathetic manner.
• Review customer accounts to identify outstanding balances and delinquent accounts
• Negotiate payment arrangements and settlements with customers to facilitate debt recovery
• Record and update customer information, payment plans and collection efforts in the database. Maintain accurate records of all collections activities.
• Provide exceptional customer service by addressing customer inquiries and concerns promptly.
• Collaborate with internal teams to resolve customer issues and disputes.
• Communication with sales and senior management when necessary to accelerate the collection process.
• Providing support to the accounts receivable department and any other duties as necessary.

Qualifications:

• High School Diploma is required, Bachelor's degree preferred.
• Minimum of 2 years of related collections experience.
• Must be a motivated self-starter and possess excellent organizational and communication skills.
• Must possess general knowledge of Microsoft office including excel and word.

Located in Plainville, New London, North Franklin Connecticut, CWPM is an industry leader in waste removal, recycling services and dumpster rentals to customers throughout the states of Connecticut and Rhode Island. We provide superior quality and dependable services to our contractors, residents, municipalities, and commercial clients at highly competitive rates.

Family owned and operated, CWPM has a team of over 330 dedicated professionals with many years of managerial experience and industry knowledge. We own, operate, and maintain a fleet of over 200 vehicles including front loaders, roll-offs, side arms, tractors, and trailers.

Additionally, CWPM owns and operates 3 State of CT DEEP permitted transfer stations in Berlin, Plainville and New London, as well as operate 3 municipal owned facilities.

As leaders and innovators in waste management, we're always looking for team members who take pride in their work and their communities. CWPM employees enjoy a safe, friendly working environment, supported by a management team that represents decades of managerial experience.

Become part of a thriving, local company!

Join the CWPM team and you become part of our family-where your success is our success. Employees are the heart of all of our operations, so we offer outstanding benefits, programs, and advancement opportunities.

• Medical, Dental, Vision Insurance
• Life Insurance
• Short and Long Term Disability
• Health Savings Account
• 401(k) Plan/Profit-Sharing Plan
• Paid Time Off
• Competitive Compensation
• Six Paid Holidays

EOE: race/color/ religion/sex/sexual orientation/ gender identity/national origin/ disability/vet