What are the responsibilities and job description for the Information Technology Analyst position at Cyber Risk Analysis Group?
Performs complex systems administration work. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. May provide guidance to others. Works under general supervision with latitude for the use of initiative and independent judgment.
The Information Technology Analyst II position is intended for employees that work directly with computer hardware and software, including installation, maintenance, and data recovery. Employees typically install and update software, manage clients’ tenants in various SaaS platforms, resolve problems with computer systems, evaluate and optimize a system for effective performance, add users to networks, manage desktop and mobile equipment, and provide routine automation.
Installs, configures, maintains, and administers servers, operating systems, and applications.
Analyzes, troubleshoots, and resolves system hardware, software, and networking issues; and provides status reports to management.
Maintains workstation data integrity by using appropriate software and hardware solutions along with implementing a schedule of backups for data archiving.
Determines operational, technical, and system requirements for the operation and maintenance of SaaS tenants.
Researches, develops, and documents operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
Configures automation routines using scripting and other programming languages.
Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
Assists with defining and managing the roles and access privileges of individual network entities users and devices to a variety of applications to prevent unauthorized access.
May evaluate and recommend action on testing and certification of system software and hardware upgrades.
May provide guidance to others.
Performs related work as assigned.
Experience in systems administration work. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.
Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; computer programming and architecture of scripting languages; and Internet security administration.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; solving problems; scheduling, testing, installing, and implementing system software; and troubleshooting computer systems.
Ability to recognize, analyze, and resolve complex technical issues; to analyze systems and procedures; to write and revise standards and procedures; to handle multiple projects; to use network management, administration, and other system administration tools; to communicate effectively; and to provide guidance to others.
May require registration, certification, or licensure in a specialty area.