What are the responsibilities and job description for the Network Operations Analyst position at Cynet Systems?
Job Description:
Pay Range: $34hr - $39hr
Responsibilities:
Pay Range: $34hr - $39hr
Responsibilities:
- This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
- Process routine change requests and work orders.
- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
- May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
- Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
- Miscellaneous Incident Commander tasks
- Manage timely ticket updates.
- BA/BS in Information Technology or related field or equivalent work experience.
- Intermediate knowledge of network protocols, software applications, and operating support systems.
- Current Networking Certification; ITIL Certification.
- Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
- Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
- Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
- May require some local traveling for training, meeting, etc, while working remotely.
- Able to support shift schedules as required to meet business needs.
Salary : $34 - $39
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