Manager, Credit & Collections

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention, and product enhancement. We are currently seeking an Manager, Credit & Collections.

This position is responsible for managing a team of associates in the efficient daily operations of the credit department and collections of unpaid balances on delinquent accounts.

Essential Job Functions:

1. Develop systems and procedures to establish credit limits for customers and to control potential credit losses.
2. Review and approve letters sent to clients to resolve payment issues.
3. Review billing issues escalated by staff and resolve as appropriate.
4. Establish collection policies and procedures. Train staff as necessary.
5. Interview, hire, and counsel direct report employees. Delegate activities to appointed subordinates.
6. Ensure that responsibilities, authorities, and accountability of all subordinates are defined and understood.
7. Manage preparation of documents to substantiate credit determination.
8. Update credit files on existing customers.
9. Resolve credit issues through the effective management of department staff.
10. Create and update reports on credit related issues.
11. Manage all staff personnel related issues, including scheduling, attendance, reviews, and disciplinary actions.
12. Implement policies to reduce overall delinquency.
13. Negotiate payment plans on delinquent accounts.
14. Oversee the tracking of payments to ensure that all payment plans are paid per the terms of the agreement.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

1. Maintain current knowledge on credit regulations.
2. Make escalated credit phone calls as needed.
3. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

1. Ability to communicate with individuals at all levels in the company in an articulate, professional manner, while maintaining necessary degree of confidentiality.
2. Must be detail oriented and able to prioritize multiple tasks.
3. Ability to anticipate and quickly react in a dynamic business environment.
4. Detailed knowledge of credit collection laws.
5. Ability to understand needs of a multi-company environment.
6. Skill in identifying and resolving problems.
7. Ability to successfully manage and motivate staff.

Education, Experience, and Certification:

1. Bachelor's degree or equivalent is required.*
2. 3 to 5 years previous relevant work experience is required.*

*Minimum requirements needed to perform the job.

If you are a resident of the state of California, Colorado, New York, or Washington, please contact us or email us at applicant@data-axle.com to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.

Affirmative Action/EEO Statement:

At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.