What are the responsibilities and job description for the Credit & Collections Specialist position at EF Johnson Technologies Inc.?
EFJohnson Technologies is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands.
EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. We design, manufacture, and market conventional and trunked radio systems, land mobile radio repeaters and mobile and portable radios, including Project 25 digital radio products.
MANAGER, CREDIT & COLLECTIONS
To lead and optimize the accounts receivable function while ensuring accurate and timely processing of customer payments, managing collections, and maintaining customer relationships. The A/R Manager will play a key role in the upcoming ERP implementation, focusing on process improvement and system optimization for the A/R module. This position oversees the daily A/R operations, manages staff members, and ensures department reporting requirements are met while maintaining strong internal controls.
ESSENTIAL FUNCTIONS:
- Oversee daily cash application, customer billing, and collection activities.
- Monitor and analyze A/R aging reports, identifying trends and implementing strategies to reduce past due accounts.
- Maintain positive relationships with customers while ensuring adherence to payment terms.
- Develop and implement A/R policies, procedures, and workflows to maximize efficiency and reduce DSO.
- Produces reports of problem accounts and status of account collections as needed.
- Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Assists in assessing the creditworthiness of new and existing customers using financial data, credit reports, and payment history.
- Conduct periodic customer reviews and update customer information, including credit limits, as necessary.
- Reconcile daily cash receipts in our ERP system with month-end bank statements.
- Manage and develop A/R staff member, providing guidance, training, and performance evaluations.
- Lead the implementation and optimization of the A/R module in the new ERP system, including process design, testing, and team training.
- Ensure month-end close activities are completed accurately and timely.
- Coordinate with other departments to resolve customer disputes and billing issues.
- Prepare and analyze various A/R reports for management review.
- Ensure compliance with accounting policies, SOX requirements, and internal controls.
- Other duties as assigned or required.
REQUIRED EDUCATION AND EXPERIENCE:
- 5 years of A/R experience with at least 3 years in a management role.
- Comprehensive understanding of credit principles, accounts receivable processes, and collection strategies.
- Previous experience with ERP implementations, preferably in an A/R environment preferred.
- Strong communication, negotiation, and interpersonal skills.
- Experience with process improvement and workflow optimization.
COMPETENCIES:
Common and intuitive sense to deal with customers and company personnel in a positive, professional manner.
- Advanced proficiency in Excel and ERP systems.
- Excellent analytical skills and attention to detail.
- Effective written and verbal communication skills.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.
